Subject to the circumstances defined below, Kogan Page Ltd will treat the details you provide with utmost confidentiality. The information will be retained on a secure server; its storage will fully comply with applicable UK Data Protection and consumer legislation.
When you shop at koganpage.com, you are asked to supply key data including your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a registration password.
We confirm that any personal and user information which you provide to us so we can identify you, is held confidentially. This information is used to:
- Administer the website effectively and legally
- Process your order
- Provide statistical data to improve the services offered via the website
- Deliver website content to you (e.g. the free resources/newsletters)
- Notify you of products or special offers (subject to your approval)
The website permits you to decline or accept communications from us including email alerts and direct marketing material. Subject to you checking the appropriate box within the site, you agree that you do not object to us contacting you about new books or other products by email, by mail, or by telephone.
When you register with us or order books and products online you will be given the option to receive alerts from us by mail, e-mail or telephone, about books, products – or promotional offers - which we feel may be of interest to you. If you do not wish to be contacted in this way, please make sure that you tick the appropriate box in either the registration or ordering process.
You will notice that you can subscribe or unsubscribe to our newsletter alerts via “Your Account”. You can also unsubscribe direct from any email newsletter you receive from us. Should you wish not to receive mail or phone calls from us, please email us at email@example.com and we will remove you from our mailing list.
Please note: That if you have a subscription with us for any product or service, we will need to contact you about renewing your subscription; you understand that a request to be removed from our mailing list relates to promotional contact rather than key contact for the supplying of a product or service to which you subscribe. In these cases we shall continue to contact you in order to manage your subscription, to ensure you still wish to subscribe or to contact you about your subscription should it lapse.Occasionally, Kogan Page Ltd permits reputable third parties to contact you with special offers. We never release your email data to third parties. We do, however, permit third parties (following careful vetting procedures) to contact you via the post. Again, should you not wish this to occur, please email us at firstname.lastname@example.org or tick the appropriate box in the ordering process.
Data Release for Security Reasons
From time to time, and for reasons of national security or other critical reasons, the police or other governmental body investigating suspected illegal activity may request us to release personal information about you. We are entitled to release your data in these circumstances but please be assured that these instances are extremely rare.
Whether you are a site customer or a visitor, we capture information to help us to understand how our website is used. This is used for analytical purposes only so we can improve the way our site is used. The information collected includes data such as: where you are on the internet (e.g. the URL you came from); your browser type (e.g. “Internet Explorer” or “Safari”); the country where your computer is located; the pages of our website that were viewed during your visit; the web pages you clicked on, and any search terms that you entered to find information on our website.
Cookies – what they’re used for and why you should enable them.
Like most websites Kogan Page Ltd uses “cookies” to keep track of and manage your current shopping session so that your shopping experience is seamless, works correctly and delivers the service and functionality you expect. Please note that if you do not accept “cookies” you will be unable to use the website.