Training And Coaching
Unleashing Employee Performance
Anytime Coaching reveals techniques and practices for those in
leadership positions to improve employee and organizational performance
through their everyday work conversations and interactions.
»
Published June 2009, Paperback,
ISBN: 9781567262377
ISBN: 9781567262377
A Complete Strategy for Design, Application and Assessment
How to Implement Successful E-Learning presents a complete strategy for training and development. From deciding when to use, how to design, tips on selecting suppliers, and how to measure it’s
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Published April 2009, Hardback,
ISBN: 9780749453978
ISBN: 9780749453978
Practical Conversations to Improve Learning
Coaching and Mentoring examines both the theory and practice of creating
conversations which encourage personal development. It explores the
methods which help and support people to learn more effectively.
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Published March 2009, Paperback,
ISBN: 9780749443658
ISBN: 9780749443658
A Complete Guide to Learning and Development in Contact Centres
The Call Centre Training Handbook provides line managers,
trainers and coaches with practical training for their employees in call
centres and contact centres around the world.
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Published January 2009, Hardback,
ISBN: 9780749450885
ISBN: 9780749450885
Develop and Improve Your Teaching, Training and Coaching Skills
Practical Teaching Skills for Driving Instructors is written for both existing and trainee instructors, and shows readers how to develop and improve the ability to teach driving as a lifetime
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Published January 2009, Paperback,
ISBN: 9780749454654
ISBN: 9780749454654
Improving performance for leaders, coaches and the individual
Emotional Intelligence Coaching describes how to assess and manage the emotions of one's self, or others. The authors present the skills necessary to use EI as a powerful tool to
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Published January 2009, Hardback,
ISBN: 9780749454586
ISBN: 9780749454586
Working with Gender, Culture, Race and Age
Diversity in Coaching: Working with Difference across the Globe
explores the implications on coaching of gender, generational, cultural,
national and racial diversity.
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Published January 2009, Paperback,
ISBN: 9780749450793
ISBN: 9780749450793
A Practical Guide to Understanding and Changing Attitudes
Practical book providing clear guidelines on diversity issues and on designing diversity training. Techniques to bring about attiduinal change are included and advice on dealing with workplace racism, sexism and
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Published October 2008, Paperback,
ISBN: 9780749450687
ISBN: 9780749450687
A Practical Guide to International Business Communication
Bridging the Culture Gapis a practical guide to international business communication. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict, especially as globalization gathers
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Published July 2008, Paperback,
ISBN: 9780749452742
ISBN: 9780749452742
Transforming Skills for the Global Economy
Quality Improvement In Adult Vocational Education and Training
examines models for quality assessment and improvement in adult
vocational education and training and is an essential resource for
learning providers.
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Published April 2008, Hardback,
ISBN: 9780749451035
ISBN: 9780749451035
Improve your Coaching and Training Skills is an accessible
guide for busy managers who are responsible for developing and mentoring
their staff, including organizing formal and informal training and
coaching.
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Published March 2008, Paperback,
ISBN: 9780749452353
ISBN: 9780749452353
Using Psychological and Psychometric Tools for Development
Psychometrics in Coaching: Using Psychological and Psychometric Tools for Development explains numerous models and concepts - e.g. emotional intelligence, transformational leadership - and how to use them effectively within coaching
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Published February 2008, Paperback,
ISBN: 9780749450809
ISBN: 9780749450809
Using AI to Facilitate Organizational Development
Change Management through Appreciative Inquiry explains the
theory and practice of AI, World Cafe, Open Space and other
conversational approaches for facilitating organizational development
(OD).
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Published December 2007, Hardback,
ISBN: 9780749450717
ISBN: 9780749450717
A Handbook for Leaders, Coaches, HR Professionals and Organizations
Best Practice in Performance Coaching: A Handbook for Leaders, Coaches, HR Professionals and Organizations offers coaching models, tools, techinques and case histories, and explains how to run a coaching practice.
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Published September 2007, Hardback,
ISBN: 9780749450823
ISBN: 9780749450823
A jargon-free, comprehensive guide to designing, delivering & evaluating
training with advice on training as a career
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Published July 2007, Paperback,
ISBN: 9780749450083
ISBN: 9780749450083
This is a practical guide giving a comprehensive outline of the major
instructional and training concepts, and their relationship to training
in practice.
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Published May 2007, Paperback,
ISBN: 9780749449766
ISBN: 9780749449766
A Practical Guide
Practical guide to facilitating multi-cultural groups. Provides
information on workshop design, adapting learning materials and
techniques to different cultures, conflict resolution and examines
different ways of learning and working together.
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Published March 2007, Paperback,
ISBN: 9780749444921
ISBN: 9780749444921
A Training Manual for the ADI Examination and the Check Test
Written for both existing and trainee driving instructors, Practical
Teaching Skills for Driving Instructors shows readers how to develop
and improve the ability to teach driving as a lifetime skill.
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Published February 2007, Paperback,
ISBN: 9780749449537
ISBN: 9780749449537
Delivering Competitive Advantage for Your Organization
This book is about making a difference through workplace learning and
development. It offers advice and demonstrates the positive impact it
can have on an organization.
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Published January 2007, Paperback,
ISBN: 9780749446338
ISBN: 9780749446338
Designing and Delivering Training for Groups
A practical and instantly applicable guide to training in groups,
regardless of size. Includes course design and development, handy tips,
checklists and quick reference guides.
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Published June 2006, Paperback,
ISBN: 9780749447441
ISBN: 9780749447441
A Best Practice Handbook for Educators and Trainers
Updated handbook combining both the theory and practice of all types of
learning that employ activity-based experience. Techniques included are
used in management education and corporate training.
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Published May 2006, Paperback,
ISBN: 9780749444891
ISBN: 9780749444891
The Complete Practical Guide to Creating Effective and Successful Training Programmes
Step-by-step approach to designing and implementing a training
programme. Includes CD-Rom with worksheet templates and practical
exercises for readers.
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Published April 2006, Paperback,
ISBN: 9780749445706
ISBN: 9780749445706
Facilitating Reflective Learning Through Mentoring and Coaching offers a clear theoretical framework for practitioners and includes guidance on key learning theories. The book includes sections on coaching learning theories and
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Published March 2006, Paperback,
ISBN: 9780749444488
ISBN: 9780749444488
A Guide to Creating A Flexible Learning Environment: The Rise of the Learning Architects
This book is about the provision of workplace learning in times of signficant change and how learning can be employed as a critical weapon in the fight for an organisation's
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Published February 2006, Paperback,
ISBN: 9780749441715
ISBN: 9780749441715
This book will provide the reader with a practical approach to managing a project in a human resource, training or development setting. Each chapter discusses a different aspect of project
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Published January 2006, Paperback,
ISBN: 9780749444792
ISBN: 9780749444792
A Practical Guide to Performance Management
A practical guide on improving employee performance through workplace coaching. Authors describe a performance management system in which the line manager operates as a workplace coach by providing feedback and
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Published October 2005, Paperback,
ISBN: 9780749444648
ISBN: 9780749444648
Practical Tips to Improve Meetings and Workshops
A practical introduction to the essential skills required by
facilitators. Facilitation Made Easy is packed with detailed
examples, checklists and proven tips on how to improve meetings and
workshops.
»
Published September 2005, Paperback,
ISBN: 9780749443511
ISBN: 9780749443511
Practical Strategies for Transforming Performance
Coaching for Change is an essential tool for anyone who wants to
transform performance through the development of a coaching environment.
»
Published August 2004, Paperback,
ISBN: 9780749441685
ISBN: 9780749441685
Using Storytelling to Develop People and Organizations
Storytelling is not just the preserve of children - stories can be used to re-frame and re-size problems and provide useful metaphors for the boardroom, office and individual. Tales for
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Published January 2004, Paperback,
ISBN: 9780749441067
ISBN: 9780749441067
A Toolkit of Techniques
This toolkit of facilitation techniques should provide readers with all they need to develop and hone their facilitation skills. Complete with case studies of the techniques in action Practical Facilitation
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Published February 2003, Paperback,
ISBN: 9780749438272
ISBN: 9780749438272
How to Integrate Online and Traditional Learning Successfully
Blendedlearning is a workable solution that allows trainers and staff developers to integrate online learning within a broader range of more traditional learning techniques. This work aims to provide an
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Published December 2002, Paperback,
ISBN: 9780749439019
ISBN: 9780749439019
Assessing the Tangible and Intangible Benefits
Measuring return on investment in training is now a big issue. The author of Understanding the Basics of Return on Investment in Training helps trainers and senior resource staff understand
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Published October 2002, Paperback,
ISBN: 9780749438913
ISBN: 9780749438913
A structurerd easy-to-use way to improve managerial skills fast.
Crash Course in Managing People explains the key elements that make for effective management then gives a programme of 150
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Published August 2002, Paperback,
ISBN: 9780749438340
ISBN: 9780749438340
Powerful New Techniques for Developing People
A discussion of new techniques in training, drawn from a wide range of training options including storytelling, drama, music, accelerated learning, NLP techniques and more. Accelerating Performance assesses each of
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Published April 2002, Paperback,
ISBN: 9780749436421
ISBN: 9780749436421
Successful Development Techniques from Theatre and Improvisation
Training Using Drama takes development techniques from theatre and improvization and applies them to the workplace. Including 50 detailed activities, the book shows how to use storytelling, role-plays and coaching
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Published March 2002, Paperback,
ISBN: 9780749437046
ISBN: 9780749437046
This handbook contains practical advice geared towards ensuring that training materials are as effective as possible. How to Write and Prepare Training Manuals explains the techniques to employ when writing
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Published January 2002, Paperback,
ISBN: 9780749437237
ISBN: 9780749437237
A discussion of the essentials of training for professionals, and a highly practical and critical guide that should aid trainers in their day-to-day work. Develop Your Training Skills features practical
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Published July 2001, Paperback,
ISBN: 9780749435912
ISBN: 9780749435912
Making Your training Flexible Spontaneous and Creative
Inspirational Trainer is intended to provide readers with both the tools and the attitude to be confident in trying new approaches in their training. Simple powerful techniques are offered that
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Published March 2001, Paperback,
ISBN: 9780749434687
ISBN: 9780749434687
Inspire Others to Reach their Potential NOW !
Instant Coaching is intended to boost coaching skills fast, and provide a good grounding in this skill. As with other books in the series each exercise also has a star
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Published February 2001, Paperback,
ISBN: 9780749434410
ISBN: 9780749434410
A guide to effective planning in training and development. Detailing all the steps needed in the planning and design process to prepare a training and development programme, the emphasis of
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Published September 2000, Paperback,
ISBN: 9780749433598
ISBN: 9780749433598
Induction Training is designed to help anyone involved with the induction of new staff. Practical in approach and containing "Investors in People" indicators regarding induction, it should help readers determine
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Published September 2000, Paperback,
ISBN: 9780749433031
ISBN: 9780749433031
Practical Methods to Improve Learning
This practical introduction to an increasingly widely used practice will
prove invaluable to anyone wanting to help people to increase and
improve their ability to maximize their potential.
»
Published April 2000, Paperback,
ISBN: 9780749431181
ISBN: 9780749431181
A Handbook for Facilitators Trainers and Individuals
Facilitating Empowerment details the processes which individuals and groups can use in order to develop empowerment. It includes exercises designed to enable readers to analyze their past experiences; change accepted
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Published April 2000, Paperback,
ISBN: 9780749432973
ISBN: 9780749432973
Providing Training Excellence
A practical guide to delivering effective training. Offering examples of best practice and case studies from a variety of organizations, including Disney, Volvo and Reckitt & Colman, World Class Training
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Published December 1999, Paperback,
ISBN: 9780749430832
ISBN: 9780749430832
Develop Your Skills to Maximize Training Impact
Beyond Tradition Training is a self-improvement guide for trainers, showing how to develop personal skills to increase the effectiveness of training. There is advice to inspire staff developers with new
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Published November 1999, Paperback,
ISBN: 9780749430283
ISBN: 9780749430283
comprehensive guide to making a success of facilitation
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Published May 1999, Paperback,
ISBN: 9780749427986
ISBN: 9780749427986
Using Evaluation in Training and Development aims to provide everything a trainer needs to know about the effective evaluation of training. It provides information on the design of the evaluation
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Published March 1999, Paperback,
ISBN: 9780749428051
ISBN: 9780749428051
Updated to reflect the changing (and increasing) use of role play to reinforce learning both at school and work, Effective Use of Role Play also now incorporates advice on the
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Published January 1999, Paperback,
ISBN: 9780749427993
ISBN: 9780749427993