Human Resources Development
- Sort:
- alphabetically
- by date ↓
- by author
A Complete Guide to Learning and Development in Contact Centres
The Call Centre Training Handbook provides line managers,
trainers and coaches with practical training for their employees in call
centres and contact centres around the world.
»
Published January 2009, Hardback,
ISBN: 9780749450885
ISBN: 9780749450885
Delivering Competitive Advantage for Your Organization
This book is about making a difference through workplace learning and
development. It offers advice and demonstrates the positive impact it
can have on an organization.
»
Published January 2007, Paperback,
ISBN: 9780749446338
ISBN: 9780749446338
This book will provide the reader with a practical approach to managing a project in a human resource, training or development setting. Each chapter discusses a different aspect of project
»
Published January 2006, Paperback,
ISBN: 9780749444792
ISBN: 9780749444792
A Guide to Difficult People and How to Handle Them
A practical guide to every type of difficult person, their various
characteristics and behaviour patterns. Full of tried and tested tips,
it tells you how best to handle these situations.
»
Published October 2005, Paperback,
ISBN: 9780749443627
ISBN: 9780749443627
Learning and Training for Individuals and Organizations
Human Resource Development will provide both thought-provoking questions and stimulating answers to the key factors in HR development today. Human Resource Development is the ideal handbook for all professional trainers
»
Published April 2005, Paperback,
ISBN: 9780749443528
ISBN: 9780749443528
Successful implementation of a successful human resource development (HRD) programme is crucial to any organisation. The third edition of this title lays the foundations for HRD, as well as explaining
»
Published April 2004, Paperback,
ISBN: 9780749441609
ISBN: 9780749441609
One of the major tasks facing any manager is the challenge of maximizing staff performance. Developing Your Staff looks at a range of factors associated with this issue, such as
»
Published April 2001, Paperback,
ISBN: 9780749435257
ISBN: 9780749435257
Transforming Learning in the Workplace
Learning Unlimited is a guide to creating a learning organization, where staff are encouraged to learn and develop skills that may not be directly relevant to their particular job. It
»
Published March 2001, Paperback,
ISBN: 9780749435448
ISBN: 9780749435448
Empowering is a vital element of the modern business environment. Getting closer to the customer, improving service delivery, continuous innovation, increased productivity, gaining a competitive edge – none of these
»
Published May 2000, Paperback,
ISBN: 9780749433918
ISBN: 9780749433918
Human Resources Development
Designing a structured workplace learning experience to improve job performance and growth potential is a key responsibility of anyone involved with HRD. Kogan Page provides you with the guidance you need, offering a range of practical HRD books covering everything from experiential learning to training design methodology.
