Margaret Parkin has a Master's degree in Training and Development and a Master Practitioner qualification in Neurolinguistic Programming. Founder and Principal of Success Stories, she has worked with individuals, groups and major organizations for over 20 years, helping them with her innovative and refreshing approach to training. She is a well-known speaker at conferences and symposia around the world. Her books Tales for Trainers, Tales for Coaching and Tales for Change are all published by Kogan Page. She can be contacted at http://www.success-stories.co.uk.