Sarah Cook
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Better Business Performance through Staff Satisfaction
The Essential Guide to Employee Engagement explores how
managers can engage their staff to become more productive, engender
greater levels of customer satisfaction, drive organizational success
and retain talented employees.
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Published July 2008, Paperback,
ISBN: 9780749449445
ISBN: 9780749449445
How to Create an Effective Customer Focus
This fifth edition of Customer Care Excellence demonstrates how
to develop and sustain a customer-service focus.
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Published January 2008, Paperback,
ISBN: 9780749450663
ISBN: 9780749450663
Using the Four Intelligences for Sucessful Organizational Change
Using the “compass of the intelligences”, a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual
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Published June 2004, Paperback,
ISBN: 9780749440336
ISBN: 9780749440336
Sarah Cook
Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.