John P Wilson

A Complete Guide to Learning and Development in Contact Centres
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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training for their employees in call centres and contact centres around the world. »
Published December 2008, Paperback,
ISBN: 9780749450885
Categories : Human Resources
A Best Practice Handbook for Educators and Trainers
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Updated handbook combining both the theory and practice of all types of learning that employ activity-based experience. Techniques included are used in management education and corporate training. »
Published May 2006, Paperback,
ISBN: 9780749444891
Categories : Human Resources
Learning and Training for Individuals and Organizations
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Human Resource Development will provide both thought-provoking questions and stimulating answers to the key factors in HR development today. Human Resource Development is the ideal handbook for all professional trainers »
Published April 2005, Paperback,
ISBN: 9780749443528
Categories : Human Resources
About Author
John P Wilson

John is an independent consultant and researcher with wide experience of change in both the academic and private sectors. His consultancy work includes two years in Sweden working for Volvo, Alpha Laval and a number of educational institutions and four years in an Industrial Training Centre for an oil company in Saudi Arabia.

John previously worked as CPD Manager at the University of Oxford and has also been involved with work based learning at the University of Bradford. For a number of years he worked at the Institute of Lifelong Learning at the University of Sheffield where he was a lecturer in Human Resource Management and Course Director of the MEd in Training and Development.

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