Change Management Excellence
Using the “compass of the intelligences”, a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.
In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change.
Using the “compass of the intelligences”, a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.
Contents include:
the business context for change;
the political environment and internal barriers to change;
developing a vision of the future;
recognizing and dealing with emotional reactions to change;
creating and implementing innovative ideas;
sustaining and embedding change.
Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.
REVIEWS :“A really worthwhile read if you are in any way involved in change
management.”
Business Executive
“Offers a solid, reliable roadmap for navigating the twisted
trails of corporate change initiatives…provides a wealth of
self-diagnostic tests, interactive exercises and checklists to help you
tackle the practical mechanics of introducing organizational change from
all four compass points: business, politics, emotions and the spirit.”
www.getAbstract.com
“Provides practical guidance on how to manage change successfully,
be it large scale, such as cultural change, or a series of small,
incremental changes … Written in an engaging style, it is also packed
with international case studies illustrating how companies have
successfully managed change.”
Management Services
Paperback, 240 Pages, Dimensions 234 x 153 MM Language English.
1 The change leadership compass
2 Introduction to business intelligence (BQ)
3 Developing BQ Increasing your business awareness;
4 Auditing the external and internal environment
5 Strategic analysis SWOT analysis;
6 Implementing change Planning for change implementation;
7 What is spiritual intelligence (SQ)?
8 How SQ can help in times of change
9 Identifying and developing SQ
10 Creating your personal vision
11 Creating your personal values
12 Creating organizational vision and values and bringing them to life
13 An introduction to political intelligence (PQ) Defining PQ;
14 Increasing your PQ Identifying stakeholders;
15 Influencing others during change Intention versus impact;
16 Influence strategies during change Influence strategies;
17 What is EQ and how can it help during change?
Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.
Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.