Dealing with the Employee from Hell
Dealing with the Employee from Hell is a practical guide that includes realistic strategies for dealing with problem colleagues. Sections on setting goals, observing performance, assessing performance and producing motivating, non-negotiable performance standards provide essential advice for tackling difficult people in the workplace.
Difficult employees can make someone question why they became a manager in the first place. Unpleasant, confrontational or undermining, they can stop a team achieving workplace goals. For some it is a performance issue – no matter how they are managed, they just don’t get the job done. For others it’s the attitude – they’re negative, whiny, miserable and they drag everyone else down with them.
Dealing with the Employee from Hell will help anyone to identify problem colleagues and how best to deal with them: those that need a little encouragement or direction, those that need serious attitude adjustment, and those that need to be ‘set free’.
A practical guide, Dealing with the Employee from Hell shows how to set motivating performance standards that will guarantee results. It will help anyone to set goals, observe performance, assess performance, and then respond with non-negotiable performance standards.
REVIEWS :“Describes the various types of weird and wonderful behaviour you
might encounter from employees, and how to counter it.”
Training Journal
“Full of intriguing quotes on how to handle troublesome workers.”
Artisan
“Will help you understand difficult people and explain how to deal
with them.”
Leeds Chamber Bookshop
“In a straight-talking, humorous style, it describes almost every
imaginable nightmare employee, with easy-to-follow tips on how to
transform them into the most desirable team player.”
Personnel Today
“A survival guide for employers.”
Managing Risk
Paperback, 160 Pages, Dimensions 216 x 135 MM Language English.
1. What employees want
2. Setting the stage
3. Anatomy of a great boss
4. Setting immutable performance standards
5. Performance coaching
6. Setting goals
7. Observing performance
8. Assessing performance
9. Responding to performance
10. The fine art of delegating
11. Carrots and sticks
12. Setting employees free
13. Poison in the pool and curious quirks
Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership.