The Essential Guide to Workplace Mediation and Conflict Resolution
The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.
Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
REVIEWS :“This book is a comprehensive guide to the theory and practice of
workplace mediation. Drawing on the authors’ extensive experience and
including a number of practical case studies, the book explains how
mediation works and how it can help both to resolve individual conflicts
and to build more effective working relationships.”
Mike Emmott, Employee Relations Adviser, Chartered Institute of
Personnel and Development
“Doherty & Guyler have written a superb guide to modern mediation
techniques here. It is, in reality, an essential guide to survival by
mediation where behaviour has become the ultimate challenge not just for
the boss, but for all colleagues.”
Barnes&Noble.com
Paperback, 208 Pages, Dimensions 234 x 153 MM Language English.
Part I Workplace mediation
1. So what exactly is workplace mediation?
2. An example of a breakdown in a workplace relationship: Wendy and Mark
3. Just how does mediation work?
4. Finding your way around conflict resolution: what is special about mediation?
5. How mediation can be used within organizations
6. Workplace mediation for teams
7. Team mediation and group dynamics
8. Introducing mediation into your workplace
Part II Mediation in action: case studies of real life workplace mediations
9. Case studies of workplace mediation between two employees
10. Case studies of workplace mediation with teams
11. Case Studies of workplace mediation for boardroom conflicts
Part III The philosophy and processes of mediation: in support of conflict managers and organizational development
12. Why do conflicts arise? Some universal, individual and interpersonal models
13. Why and how should managers respond to conflict?
14. The philosophy of mediation and the business of empowerment
15. ‘Beyond mediation’: the culture of mediation and organizational development
Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She is the Director and founder of Professional Mediation Resolutions (PMR) Ltd who provide mediation training and independent mediators in UK and worldwide: contact via web page www.workplacemediation.co.uk
Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).