The Outsourcing Handbook
Endorsed By: The Institute of Directors
This book focuses on the whole lifecycle process of conducting an outsourcing project - what it takes to establish, implement and manage successful outsourcing initiatives.
Outsourcing is now increasingly used as a competitive weapon in today’s global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls.
Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.
REVIEWS :"A comprehensive, 'user-friendly' nicely organised reference and
guide which is confidently recommended reading."
The Midwest Book Review
“Provides a strategy that any manager can implement.”
European Foundation for management development
“A hands-on and applied approach to exploring the intricacies of
commencing, managing, renewing and/or terminating outsourcing
engagements.”
Journal of Economic Literature
“Helps the reader understand each stage of the outsourcing
process, improves and strengthens the process once it has been
implemented and gives important details needed to ensure success.”
Abstracts of Public Administration, Development and the Environment
“Provides detailed insight into the processes, issues, pitfalls
and successes for any type of outsourcing activity. The detail and
advice given in the core of the book are first class; the authors do not
assume any prior knowledge of the subject matter and they provide a
valuable set of customer outsourcing methodology activities”
E-Code
Hardback, 240 Pages, Dimensions 234 x 156 MM Language English.
1 Ten common traps of outsourcing
2 The outsourcing life cycle
3 Strategic assessment
4 Defining your needs
5 Vendor assessment
6 Negotiation and contract management
7 Project initiation and project transition
8 Managing the relationship
9 Continuing, modifying or terminating the arrangement
10 Back on the dance floor -- repeating the process
11 Industry best practices
Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe.
Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark's multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.
Kevin DeSouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments.
He is the author of Managing Knowledge with Artificial Intelligence , and co-author of Managing Information in Complex Organizations and Engaged Knowledge Management. He is also the editor of New Frontiers of Knowledge Management. Kevin currently serves as a Senior Strategic Advisor to the Engaged Enterprise.
Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years' experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.