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Achieve Strategic Goals Through Stronger Employee Relations

14th April 2015 | Elizabeth Aylott

1. What is employee relations and why is it so important?

Many people believe that employee relations is synonymous with industrial relations and Trade Unions, and may feel that this is less relevant in the modern world. Yet good employee relations is critical to business performance so that we can achieve strategy through people. HR professionals need to be able to relate to employees both individually and when represented, managing the relationship through the times when employees support what the organization is doing and times when they do not.

2. How should HR practitioners manage grievances?

No-one finds it easy to have challenging conversations and we find as HR professionals that we may either support others with these difficult conversations, or be carrying these out ourselves. It is important that we enable others to investigate grievances thoroughly, and my book Employee Relations spends some time looking at supporting investigating managers. It also discusses mediation, which is increasingly used to resolve conflict and disputes.

3. In a world with fewer Trade Unions how does negotiation work?

Globally the Trade Union movement has a strong presence, and within the UK there remain many organizations with Trade Union representation. However, an understanding of the skills of negotiation are invaluable to all HR professionals, in fact all managers, who work with employees. 

4. Finally, what motivated you to write this book?

Nothing that an organization achieves is done without people, and poor employee relations can cost the business a great deal. I wanted to support HR professionals to get the best out of people, to be confident in their dealings with employees and representatives and to be seen as exemplary professionals. I have been supporting HR professionals to develop their skills and knowledge in this for many years, and believe that this is an area where we can add value to business.

Find out more about Employee Relations by Elizabeth Aylott:

Employee Relations (9780749469764)


HR, Organizational Development & Coaching

Kogan Page publishes market-leading books on human resource management, training, learning and development, change management and coaching to help HR managers attract, develop, manage and retain staff effectively.

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