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Learning and Development

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Showing 71 - 80 of 97 results

Showing 71 - 80 of 97 results

The Call Centre Training Handbook

The Call Centre Training Handbook

John P. Wilson

£40.00

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.


Published: December 2008, Hardback
EAN: 9780749450885

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Icebreakers and Energisers for Effective Training

Icebreakers and Energisers for Effective Training

Suzy Siddons

£499.00

Over 60 activities that trainers can use for all aspects of a training course to ensure fresh, engaging and truly effective training.


Published: November 2008, Loose-leaf
EAN: 9781843982142

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The Diversity Training Handbook

The Diversity Training Handbook

John Jones, Phil Clements

£24.95

Practical book providing clear guidelines on diversity issues and on designing diversity training. Techniques to bring about attiduinal change are included and advice on dealing with workplace racism,…


Published: October 2008, Paperback
EAN: 9780749450687

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The New Boss

The New Boss

Peter Fischer

£12.99

The New Boss is a practical guide to advise newly appointed managers how to survive the first one hundred days in their new role.


Published: August 2008, Paperback
EAN: 9780749452704

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The Accountable Leader

The Accountable Leader

Brian Dive

£19.99

The Accountable Leader is built around three key themes: accountability, leadership and organizational structure. It examines in depth what it means for managers to be held to account at all leadership…


Published: July 2008, Hardback
EAN: 9780749451608

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Bridging the Culture Gap

Bridging the Culture Gap

Canning International, Penny Carté, Chris Fox

£19.99

Bridging the Culture Gap is a practical guide to international business communication. The more national boundaries a company crosses, the greater the scope for misunderstanding and conflict, especially…


Published: July 2008, Paperback
EAN: 9780749452742

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Everything You Ever Needed to Know About Training

Everything You Ever Needed to Know About Training

Kaye Thorne, David Mackey

£29.99

A jargon-free, comprehensive guide to designing, delivering & evaluating training with advice on training as a career


Published: July 2007, Paperback
EAN: 9780749450083

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Team Development Exercises

Team Development Exercises

Alison Hardingham, Charlotte Ellis

£499.00

Develop effective and successful teams within your organisation using this practical toolkit full of tools and techniques that can be tailored to your exact needs.


Published: June 2007, Loose-leaf
EAN: 9781843981787

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Learning Evaluation

Learning Evaluation

Frances Bee, Roland Bee

£670.00

Demonstrate the return on investment of your learning and development programme with this complete toolkit.


Published: April 2007, Loose-leaf
EAN: 9781843981749

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Train the Trainer

Train the Trainer

Tessa Simpson, Tony Bray

£499.00

Improve the standard of training for you and your organisation immediately with this toolkit.


Published: April 2007, Loose-leaf
EAN: 9781843981800

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Showing 71 - 80 of 97 results


Showing 71 - 80 of 97 results