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Assertiveness

Assertiveness

Terry Gillen

£225.00

This mini toolkit contains practical techniques for assertive behaviour that can be applied in the workplace and beyond.

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About the book

Some of the most common training challenges require quick and adaptable training solutions. This mini Toolkit provides just such a tool.

Organisational performance hinges on the way people interact and their ability to communicate clearly, honestly, openly and confidently. Assertiveness is not easily achieved: many employees lack the self confidence needed, while others mistake assertiveness for agression, errors that can lead to ineffective communication.

This resource contains 14 tried and tested activities suitable for a range of learning styles. It also offers practical techniques for assertive behaviour that can be applied in the workplace and beyond. Employing a cognitive approach to assertiveness, the toolkit encourages self analysis and will benefit any trainer, employee and organisation that uses it.

This resource is designed for anyone required to run a training course in assertiveness. It provides a comprehensive grounding in the subject and includes a host of new ideas that can be added to existing portfolios. It is fully adaptable for different training needs and all of the content can be downloaded making it the ideal resource for your training course.


Table Of Contents

    • Chapter - 25: Agreeing Role Clarity;
    • Chapter - 26: Agreeing Objectives and Performance Standards;
    • Chapter - 27: 360-Degree Feedback – I;
    • Chapter - 28: 360-Degree Feedback – II;
    • Chapter - 29: Deciding If You Have a Performance Problem;
    • Chapter - 30: Identifying the Reasons for Poor Performance;
    • Chapter - 31: Investigating and Assessing a Performance Problem;
    • Chapter - 32: Writing Performance-Improvement Plans;
    • Chapter - 33: Roles and Responsibilities in Staff Development;
    • Chapter - 34: The 'Added-Value' Approach to Development;
    • Chapter - 35: Developing Staff without Really Trying – I;
    • Chapter - 36: Developing Staff without Really Trying – II;
    • Chapter - 24: Improving as an Appraiser – II;
    • Chapter - 23: Improving as an Appraiser – I;
    • Chapter - 22: Resolving Typical Appraisal Problems;
    • Chapter - 21: Assertive Appraisal – II;
    • Chapter - 20: Assertive Appraisal – I;
    • Chapter - 19: High-Quality Feedback – III;
    • Chapter - 18: High-Quality Feedback – II;
    • Chapter - 17: High-Quality Feedback – I;
    • Chapter - 16: Avoiding Bias;
    • Chapter - 15: Assessing Performance;
    • Chapter - 14: Competencies and Effective Appraisal;
    • Chapter - 13: When Performance is Difficult to Quantify;
    • Chapter - 12: The Elements of Good Performance;
    • Chapter - 11: Performance Management and Your Management Style;
    • Chapter - 10: Keeping Track of Performance;
    • Chapter - 09: Agreeing Objectives and Standards;
    • Chapter - 08: Clarifying High Performance;
    • Chapter - 07: Identifying Key Performance Areas;
    • Chapter - 06: Part of the Problem or Part of the Solution?;
    • Chapter - 05: What's in it for Whom?;
    • Chapter - 04: Are You a Modern Performance Manager?;
    • Chapter - 03: The Activities;
    • Chapter - 02: How this Toolkit will Help;
    • Chapter - 01: Why do we Need this Toolkit?;
    • Chapter - 37: Attitudes to Appraisal and Performance Management;
    • Chapter - 38: Self-Appraisal;
    • Chapter - 39: Making the Case for a Coherent Performance Management Process – I;
    • Chapter - 40: Making the Case for a Coherent Performance Management Process – II;
    • Chapter - 41: Making the Case for a Coherent Performance Management Process – III;
    • Chapter - 42: Designing an Appraisal Process to Fit your Organisation;
    • Chapter - 43: Draft Documentation - Performance Development Process;
    • Chapter - 44: Appraisal Briefing Session;
    • Chapter - 45: Handouts;
    • Chapter - 46: Clarifying Performance Expectations;
    • Chapter - 47: Agreeing Objectives and Performance Standards;
    • Chapter - 48: Monitoring Performance;
    • Chapter - 49: Assessing Performance;
    • Chapter - 50: Avoiding Unintentional Bias;
    • Chapter - 51: Giving Constructive Feedback;
    • Chapter - 52: How to Be Assertive in Discussions with Staff;
    • Chapter - 53: Tips for a Good Appraisal and FAQs;
    • Chapter - 54: Taking Action to Help Under-Performers;
    • Chapter - 55: Developing Staff Ability to Perform Well;
    • Chapter - 56: Links and Resources;
    • Chapter - 57: Off the Shelf Programmes;
    • Chapter - 58: Learning Log




Book Details

  • Imprint: CIPD - Kogan Page
  • EAN: 9781843982029
  • Edition: 1
  • Published: 16th April 2008
  • Loose-leaf
  • Format: 310x255
  • 120 pages
  • Series: HR Toolkits

About the Author

Terry Gillen is a consultant, trainer and author specialising in subjects that improve people's performance, relationships and well-being. Working successfully with many well known organisations, writing numerous books and articles and consulting on videos and e-learning programmes, he has helped thousands of people become more assertive. Terry also has an extensive track record of writing excellent material for other trainers, not only saving them valuable time but providing them with easy-to-use professional tools that make a real impact.


Terry Gillen