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Managing Service Operations

Strategies, Innovations and Sustainable Technologies

Provides research and practical guidelines into managing efficient service operations
Available to pre-order from 3rd August 2019
EAN: 9780749484583
Edition: 1
Published:
Paperback
Format: 234x156
288 pages

About the book

Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter.

Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information, and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.

About the authors

Jose Arturo Garza-Reyes

More about Jose Arturo Garza-Reyes