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About the Author
Formerly head of customer service at AXA, Derek Bishop has over twenty years experience of leading people and delivering business results in high volume, complex environments. As an expert on culture change, leadership development and customer experience he is considered one of the leading thinkers on creating high-performance businesses.
As well as being an author and speaker Derek Bishop is the co-founder of boutique agency Culture Consultancy and works with leadership teams of global organisations, helping to deliver sustainable performance improvements through successful organisational culture change. Thanks to his unique skill set, experience and thought leadership perspectives, Derek is also a trusted adviser to several CEOs and senior teams around the world.