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About the Author

Jaimy Szymanski

Jaimy Szymanski is a digital experience analyst focusing on how organisations adapt core digital strategies to serve the new 'connected customer.' She has developed multiple research artefacts on topics of digital transformation, consumer mobile, the 'autonomous world', the collaborative economy, CX design, social business strategy, and the Internet of Things. She has 10 years' experience advising companies of various sizes and industry, that are affected by emerging technologies.

Jaimy Szymanski has a background in research, analysis, marketing, and social media consulting. Her career is driven by a desire to further the evolution of companies adapting to digital disruption. When working with clients, she drives meaningful business results by helping them adapt core digital, social, and mobile strategies to new customer behaviours.