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About the Author

John P. Wilson

John P Wilson teaches at Sheffield University Management School and is a tutor at the University of Oxford. His experience in education and consultancy spans a variety of countries and sectors, including aerospace engineering, banking, law and pharmaceuticals and he has worked with the United Nations Development Programme in Ethiopia and Nigeria.

He is a Fellow of the Higher Education Academy and Fellow of the Chartered Institute of Personnel and Development (CIPD). He has written and edited a number of articles and books, including Experiential Learning, International Human Resource Development and The Call Centre Training Handbook, published by Kogan Page.

Books by Author

Experiential Learning

Experiential Learning

Colin Beard, John P. Wilson

From £24.99

Equip yourself with the theory and practical tools to deliver experience-based learning that develops skills, improves performance and drives behavioural change.

Published: August 2018, Paperback,
EAN: 9780749483036

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International Human Resource Development

International Human Resource Development is the ideal handbook for all professional trainers and provides core information needed by all professional students of this subject.

Published: October 2012, Paperback,
EAN: 9780749461065

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The Call Centre Training Handbook

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Published: December 2008, Hardback,
EAN: 9780749450885

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