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About the Author

John P. Wilson

John P Wilson is a researcher and consultant with 40 years' experience in education and training, including teaching from nursery education to PhD supervision. He also has extensive experience working with a range of international organizations including: the armed forces; aviation; civil service; banking; engineering; healthcare; international development; justice; manufacturing; media; nuclear power generation; national pensions and investment; oil; telecommunications and transportation. He currently teaches at the University of Oxford and the University of Sheffield.

Books by Author

Experiential Learning

Experiential Learning

Colin Beard, John P. Wilson

£29.99

This fully updated handbook combines both the theory and practice of all types of learning that employ activity-based experience. Techniques included are used in management education and corporate training.

Published: August 2013, Paperback,
EAN: 9780749467654

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Call Centre Training Handbook

Call Centre Training Handbook

John P. Wilson

£40.00

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Published: December 2008, Hardback,
EAN: 9780749450885

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