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About the Author

John P. Wilson

John P Wilson is a researcher and consultant with 40 years' experience in education and training, including teaching from nursery education to PhD supervision. He also has extensive experience working with a range of international organizations including: the armed forces; aviation; civil service; banking; engineering; healthcare; international development; justice; manufacturing; media; nuclear power generation; national pensions and investment; oil; telecommunications and transportation. He currently teaches at the University of Oxford and the University of Sheffield.

Books by Author

Experiential Learning

Experiential Learning

Colin Beard, John P. Wilson


This fully updated handbook combines both the theory and practice of all types of learning that employ activity-based experience. Techniques included are used in management education and corporate training.

Published: August 2013, Paperback,
EAN: 9780749467654

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The Call Centre Training Handbook

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

Published: December 2008, Hardback,
EAN: 9780749450885

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