Martin Newman

Martin Newman has over 35 years' experience in marketing, digital, CEO and Chairman roles working with major brands including Harrods, Burberry, Pentland Brands and Intersport. Based in the UK, currently he serves as a Chairman and Board Advisor to a host of well-known brands, and is the founder of The Customer First Group. A renowned thought-leader, he has been named by Retail Week as one of the 50 most powerful people in online retail for 5 consecutive years. He is the co-author of 100 Practical Ways to Improve Customer Experience, also published by Kogan Page.