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About the Author

Martin Newman

Martin Newman is recognised globally as one of the foremost authorities on eCommerce and Multichannel retailing. Widely considered a thought leader, Martin Newman is the founder, and Chairman of one of the fastest growing Global e-commerce & multi-channel consultancies, Practicology, and is an experienced Non-Executive Director sitting on the boards of White Stuff and Conviviality plc.

Martin Newman has headed up the Multichannel operations of some of the world's leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker, and he was listed in Retail Week's top 50 eTail Power List for 5 years in a row and was recently named in the top 20 of Retail Insiders top 100 Retail movers & shakers.

Martin Newman is Chairperson annually at a host of Industry events and regularly travels around the world to deliver keynotes about the current and future state of Multichannel retailing and global eCommerce trends.

Books by Author

100 Practical Ways to Improve Customer Experience

Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.

Published: August 2018, Paperback,
EAN: 9780749482671

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