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Innovation and Best Practice
for Business Success

Established 1967



About the Author

Pat Wellington

Pat Wellington is an internationally recognised management consultant with over 20 years of experience. She has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of Effective Customer Care, published by Kogan Page.

Books by Author

Managing Successful Teams

Managing Successful Teams

Pat Wellington

£9.99

Managing Successful Teams addresses the everyday issues faced by team managers and leaders. It provides helpful, straightforward advice for improving team performance in a variety of different situations…

Published: June 2012, Paperback,
EAN: 9780749464400

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Effective People Management

Effective People Management

Pat Wellington

£14.99

Effective People Management will give managers the tools and techniques to retain good staff, keep employees motivated and handle conflict and poor performance.

Published: March 2011, Paperback,
EAN: 9780749462857

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Effective Customer Care

Effective Customer Care

Pat Wellington

£9.99

Effective Customer Care will help you gain the advantage over competitors. It offers tips on how to hang on to your client base while attracting new customers by providing a value added service.

Published: June 2010, Paperback,
EAN: 9780749459970

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