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Innovation and Best Practice
for Business Success

Established 1967



About the Author

Shaun Smith

Shaun Smith is founder and partner in the customer experience consultancy Smith+Co which works with leading brands around the world. A thought leader on the subject of customer experience strategy, he has featured many times on CNBC's Ask The Expert programme and together with Andy Milligan is the co-author of the best-selling Uncommon Practice and author of Managing the Customer Experience.

Books by Author

On Purpose

On Purpose

Shaun Smith, Andy Milligan

£19.99

Define your business purpose and deliver multi-channel customer experiences to go beyond expectations and drive profitable growth.

Published: November 2015, Paperback,
EAN: 9780749471910

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Bold

Bold

Shaun Smith, Andy Milligan

£19.99

BOLD tells the stories of 14 businesses brave enough to pursue audacious goals, challenge industry norms and win.

Published: April 2011, Paperback,
EAN: 9780749463441

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