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Appreciative Inquiry for Change Management

Using AI to Facilitate Organizational Development

Understand the theory and practice of AI, World Cafe, Open Space and other conversational approaches for facilitating organizational development.
EAN: 9780749477912
Edition: 2
Format: 240x156
304 pages

About the book

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management. Based on conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn't, and acknowledges the contribution of individuals in increasing trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it to improve performance within the business.

Appreciative Inquiry for Change Management explains the skills, perspectives and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable and how to promote, create and generate such conversations in other organizations. Written in jargon-free language, this second edition now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.

About the authors

Sarah Lewis

Sarah Lewis is a chartered occupational psychologist, an Associate Fellow of the British Psychological Society, and a founder member of the Association of Business Psychologists.

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Stefan Cantore

Stefan Cantore is a consultant in the areas of leadership and organization development. He is a Senior Teaching Fellow in Organisational Behaviour and Human Resource Management at the University of Southampton Management School, UK. Stefan Cantore is an experienced leadership and organisational development consultant with a practice focussed on helping leaders and organisations use conversation as a process for change. He has used appreciative inquiry across a wide range of organizations and is an experienced conversational practitioner. Stefan is a qualified coach and has Masters Degrees in both People and Organisational Development and Business Administration.

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Jonathan Passmore

Professor Jonathan Passmore is a business psychologist with five degrees and has an international reputation for his work in coaching, change and leadership. He has published over twenty books on the themes of leadership, personal development and change, including editing the Association for Coaching series of coaching titles. He consults and speaks at conferences across the world from the US to Europe and Asia. Jonathan Passmore has written more than 100 peer review research papers and book chapters and has won several awards including the 2010 AC Global Coaching Award for his contribution to practice and research and the Association for Business Psychologists Chairmans Award in 2015. You can find out more about his writing, speaking and research at

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Accessible and comprehensive, this book is the 'go to' guide for anyone wanting to take their first steps to understanding and applying more positive, affirming and successful approaches to change management.

Paul Neville, Chartered FCIPD, FRSA, Assistant Director, HR & Staff Engagement, Trinity Laban Conservatoire of Music and Dance