We use cookies to improve your experience. By using our site you are accepting our cookie policy. 
Read our privacy policy to learn more.

Appreciative Inquiry for Change Management

Appreciative Inquiry for Change Management

Using AI to Facilitate Organizational Development

Sarah Lewis, Jonathan Passmore, Stefan Cantore

From £24.99

Understand the theory and practice of AI, World Cafe, Open Space and other conversational approaches for facilitating organizational development.

Buy product
Buy now

About the book

Appreciative Inquiry (AI) is a widely recognised process for engaging people in organizational development and change management. Based on conversational practice, it is a particular way of asking questions, fostering relationships and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works, rather than trying to fix what doesn't, and acknowledges the contribution of individuals in increasing trust and organizational alignment and effectiveness. Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it to improve performance within the business.

Appreciative Inquiry for Change Management explains the skills, perspectives and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why the processes are valuable and how to promote, create and generate such conversations in other organizations. Written in jargon-free language, this second edition now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.

Table Of Contents

  • Section - 01: Organizations as machines, workers as cogs and management as a control process;
  • Section - 02: An alternative approach: organizations as living human systems;
  • Section - 03: The development of conversational approaches to organizational change;
  • Section - 04: Appreciative Inquiry: how do you do it?;
  • Section - 05: The power of the question;
  • Section - 06: The power of conversation;
  • Section - 07: Extending practice: working with story in organizations;
  • Section - 08: Extending practice: working with appreciative coaching;
  • Section - 09: How Positive Psychology enhances Appreciative Inquiry;
  • Section - 10: Developing your conversational practice;
  • Section - 11: Becoming an appreciative conversational practitioner;
  • Section - 12: How to introduce Appreciative Inquiry and related approaches to your organization;
  • Section - 13: Case study: using Appreciative Inquiry at BP Castrol Marine;
  • Section - 14: Case study: revitalizing corporate values in Nokia;
  • Section - 15: Case study: World Café enabling strategic change at the American Society for Quality;
  • Section - 16: Case study: rapidly transforming conflict into co-action at a South African coal mine;
  • Section - 17: Case study: applying Appreciative Inquiry to deliver strategic change at Orbseal Technology Center;


Accessible and comprehensive, this book is the 'go to' guide for anyone wanting to take their first steps to understanding and applying more positive, affirming and successful approaches to change management.
Paul Neville, Chartered FCIPD, FRSA, Assistant Director, HR & Staff Engagement, Trinity Laban Conservatoire of Music and Dance

This is a great read for the novice AI practitioner as well as anyone interested in the power of positive change. It's more than a book on AI. It provides us with methods that are wholly relevant to today's multi-generational, inclusive and emergent world of work.
Iain Harrison, People Advisory Services, EY

This book will change the way we talk, relate and think about change. The authors unpack the meaning and significance of Appreciative Inquiry and the positive revolution in 'conversation-based change', with powerful stories and brilliantly clear writing. It is a remarkable how-to book that perfectly blends theory, practice and life-empowering perspectives. A must read for anyone interested in leading with hope and optimism, and creating the future through the collaborative engagement of our highest human strengths.
David Cooperrider, PhD, Fairmount Minerals Professor, Department of Organizational Behaviour, Case Western Reserve University (about the previous edition)

This is a great book from which I've taken nuggets that will inform both my coaching and facilitation, and will be a great resource for those seeking to enable change in a positive way.
Ian Pettigrew for HR Director

Book Details

  • EAN: 9780749477912
  • Edition: 2
  • Published: 3rd September 2016
  • Paperback
  • Format: 236x156
  • 304 pages

About the Author

Sarah Lewis is an Associated Fellow of the British Psychological Society, a Principal member of the Association of Business Psychologists, and the owner of Appreciating Change, where she works as a facilitator and consultant.

Jonathan Passmore is an award-winning professor of psychology with an international reputation for his work in coaching, change and leadership. He is managing director of Embrion and consults and speaks at conferences across the world.

Stefan Cantore is the Principal Teaching Fellow in Organizational Behaviour and HRM and the Director for the MSc in Organizational Change Management at the University of Southampton. He is an experienced leadership and organizational development consultant.

Sarah Lewis

Jonathan Passmore

Stefan Cantore

Related blog posts