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Armstrong's Handbook of Performance Management

Armstrong's Handbook of Performance Management

An Evidence-Based Guide to Delivering High Performance

Michael Armstrong

From £29.16

Manage staff performance with this handbook on the latest innovations in performance management as well as guidance on feedback, pay and personnel development planning.

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About the book

Armstrong's Handbook of Performance Management addresses all areas of performance management, from performance pay and giving feedback to managing underperformers and having difficult conversations, so organizations can optimize staff performance. This fully updated and restructured 6th edition analyzes traditional as well as the latest developments in performance management including the shift from ratings and annual reviews. Veteran HR expert Michael Armstrong examines where these new approaches should be embraced and where traditional methods of performance management may be preferable. Packed with examples, exercises, checklists and new case studies from organizations such as Microsoft, IBM and Expedia, this book remains the most authoritative and engaging textbook on performance management.

Supporting online resources for Armstrong's Handbook of Performance Management include an instructor's manual, a student's manual, lecture slides, a glossary of terms and a literature review.

Table Of Contents

  • Section - ONE: The Basics of Performance Management;
    • Chapter - 01: The Concept of Performance Management;
    • Chapter - 02: Performance Management Systems;
    • Chapter - 03: The Impact of Performance Management;
  • Section - TWO: Performance Management Practice - the Ideal and Reality;
    • Chapter - 04: Performance and Development Agreements;
    • Chapter - 05: The Balanced Scorecard;
    • Chapter - 06: Performance Reviews;
    • Chapter - 07: Analysing and Assessing Performance;
    • Chapter - 08: Managing Underperformance;
    • Chapter - 09: Providing Feedback;
    • Chapter - 10: Coaching;
  • Section - THREE: Applications of Performance Management;
    • Chapter - 11: Managing Organizational Performance;
    • Chapter - 12: Managing Team Performance;
    • Chapter - 13: Performance Management and Employee Engagement;
    • Chapter - 14: Performance Management and Reward;
    • Chapter - 15: International Performance Management;
  • Section - FOUR: Performance Management - Reality and Reinvention;
    • Chapter - 16: What's Wrong with Performance Management and How is it Being Put Right;
    • Chapter - 17: Reinventing Performance Management


if you need advice on managing performance at the organizational or individual level, this is the book for you. It gives solid explanations, and offers advice you can use.
John Heap, Managing Director, Institute of Productivity,; President, World Confederation of Productivity Science

A well-researched, cogent and real-world look at the practice, pros and cons of modern performance management
Jamie Lawrence, Managing Editor, HRZone.com

There is a reason why Michael Armstrong's HR books represent a gold standard: they are both thorough and academically rigorous but benefit from real world experience and an informed perspective on practice. This book reflects the latest thinking on performance management but also points out, quite rightly, that the annual appraisal has in itself never been a catch-all solution.
Robert Jeffrey, Editor, People Management magazine

About the previous edition: It should be required reading for all line managers who propose that performance management is solely the job of the HR department, and for those HR 'dinosaurs' who say the same.
Training Journal

About the previous edition: If you come from the school of thought that believes appraisals should be swapped for something a little more holistic then Armstrong will give you much food for thought.
Management Today


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Book Details

  • EAN: 9780749481209
  • Edition: 6
  • Published: 3rd December 2017
  • Paperback
  • Format: 242x172
  • 272 pages

About the Author

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice and several other titles published by Kogan Page. With over a million copies sold, his books have been translated into twenty-one languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD) and an HR director of a publishing company.

Michael Armstrong

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