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Innovation and Best Practice
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Established 1967



How People Tick

How People Tick

A Guide to Over 50 Types of Difficult People and How to Handle Them

Mike Leibling

£9.99

How People Tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these 'difficult' people easier to live and work with.

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About the book

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.

Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.


Table Of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: Angry people;
    • Chapter - 02: Anxious people;
    • Chapter - 03: Apologetic people;
    • Chapter - 04: Biased people;
    • Chapter - 05: Blamers;
    • Chapter - 06: Boring people;
    • Chapter - 07: Bullies;
    • Chapter - 08: Change-resistant people;
    • Chapter - 09: Charmers;
    • Chapter - 10: Cold people;
    • Chapter - 11: Competitive people;
    • Chapter - 12: Confused people;
    • Chapter - 13: Difficult people;
    • Chapter - 14: Disobedient people;
    • Chapter - 15: Disrespectful people;
    • Chapter - 16: Dumpers;
    • Chapter - 17: Embarrassed people;
    • Chapter - 18: Forgetful people;
    • Chapter - 19: Gossipy people;
    • Chapter - 20: Hostile people;
    • Chapter - 21: Impatient people;
    • Chapter - 22: Impetuous, impulsive people;
    • Chapter - 23: Indecisive people;
    • Chapter - 24: Insecure people;
    • Chapter - 25: Insincere people;
    • Chapter - 26: Last-minuters;
    • Chapter - 27: Late people;
    • Chapter - 28: Loners;
    • Chapter - 29: Messy people;
    • Chapter - 30: Moody people;
    • Chapter - 31: Must-have-the-last-word people;
    • Chapter - 32: Negative people;
    • Chapter - 33: Nit-picky people;
    • Chapter - 34: Patronizing people;
    • Chapter - 35: Phobic people;
    • Chapter - 36: Plodders;
    • Chapter - 37: Princesses and princes;
    • Chapter - 38: Repeaters;
    • Chapter - 39: Scatter-gun thinkers;
    • Chapter - 40: Selfish people;
    • Chapter - 41: Show-offs;
    • Chapter - 42: Stressed people;
    • Chapter - 43: Unassertive people;
    • Chapter - 44: Unenthusiastic people;
    • Chapter - 45: Unfulfilled people;
    • Chapter - 46: Unmotivated people;
    • Chapter - 47: Unrealistic people;
    • Chapter - 48: Untrusting people;
    • Chapter - 49: U-turners;
    • Chapter - 50: Workaholics;
    • Chapter - 51: Yes people


Book Details

  • EAN: 9780749454593
  • Edition: 2
  • Published: 3rd April 2009
  • Paperback
  • Dimensions: 216x138
  • 224 pages

About the Author

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director. He had many clients, large and small, both in the private and public sectors, and was increasingly called upon to spend his time training, coaching and mentoring. In 1995 he founded Strategy Strategy™ to help people and organizations to move on in 'difficult' situations or, preferably, to spot them coming and so avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.


Mike Leibling


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