- Over 50 difficult types and how to deal with them.
- Helps people and organisations move on in difficult situations, or avoid them altogether.
- Packed with tips on how to tame the most irritating people you are ever likely to meet
- Octavius Black, Managing Director, The Mind Gym
- Leibling has a lot of experience of dealing with difficult colleagues...and has tips on how to deal with them all.
- The Sunday Times
- Divides the workplace into personality types and gives the appropriate advice for dealing with each one
- Guardian
- Hell is other people...But once you know what is wrong with them, there is a way to cope
- The Times
- This is fantastic...stuffed with succinct advice. A thoroughly useful book - highly recommended.
- European Business
How People Tick
A Guide to Over 50 Types of Difficult People and How to Handle Them
How People Tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these 'difficult' people easier to live and work with.
Key features at a glance
EAN: 9780749454593
Edition: 2
Published:
Format: 215x140
224 pages
About the book
This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again.
Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.
About the authors
Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director. He had many clients, large and small, both in the private and public sectors, and was increasingly called upon to spend his time training, coaching and mentoring. In 1995 he founded Strategy Strategy™ to help people and organizations to move on in 'difficult' situations or, preferably, to spot them coming and so avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.
Related products
