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Human Experience at Work

Drive Performance with a People-focused approach to Employees

Attract, engage and retain the best talent using this practical guide on developing a human-centric approach to work.
EAN: 9781789667639
Edition: 1
Format: 235x155
256 pages

About the book

The only way for HR professionals to ensure sustainable top performance from their workforce is by taking a people-focused approach to their employees.

To outperform their competitors, businesses need happy, engaged and committed employees performing to their full potential. Investing in new technologies or embracing people analytics won't achieve this but a people-focused approach will. It not only improves staff engagement, productivity and wellbeing but also secures the benefits for the business with Deloitte reporting in 2019 that 'organizations focusing on human experience are twice as likely to outperform their peers in revenue growth over a three-year period.' Human Experience at Work is a practical guide for HR professionals and those responsible for talent management which provides advice, examples and guidance on how to embed people-centred approach to staff development.

Human Experience at Work covers what human experience is, the benefits for the organization, the benefits for employees, how to make it part of a talent management and organizational development strategy and how to leverage it. There is also coverage of how focusing on people and allowing them to be themselves at work creates a more diverse and inclusive work environment. Supported by case studies, insights, and examples from companies including GSK, Ford, IKEA, Fotile, Grenade, Huel, and Moneypenny.

About the authors

Ben Whitter is the Founder and Chief Experience Officer of the World Employee Experience Institute and the author of Employee Experience. He is also a guest lecturer and global mentor at The University of Nottingham Ningbo China. He is the Chair of the UK Employee Experience Awards and Global Ambassador for Engage for Success. He was named in the Thinkers50 Radar Class of 2021 for his compelling EX research.

Employee Experience has never been more challenging or important. Ben Whitter offers pragmatic tips and tools as well as compelling EX research. The result is required reading.

Stuart Crainer, Co-Founder, Thinkers50