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Managing Conflict

Managing Conflict

A Practical Guide to Resolution in the Workplace

David Liddle


Resolve and prevent conflict in the workplace with this essential guide for HR professionals.

Available to pre-order from 3rd June 2017
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About the book

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.

The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations including Tesco, Royal Mail and EDF Energy, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace.

Table Of Contents

    • Chapter - 01: An Anatomy of Conflict;
    • Chapter - 02: The Costs and the Impact of Conflict;
    • Chapter - 03: The Psychology of Conflict and the Psychological Contract;
    • Chapter - 04: Routes to Resolution: A Whole Systems Approach to Managing Conflict;
    • Chapter - 05: Royal Mail Transforms its Approach to Conflict Management;
    • Chapter - 06: The Resolution Spectrum;
    • Chapter - 07: Mediation: an In-Depth Analysis;
    • Chapter - 08: Conflict Management – a Legal Perspective;
    • Chapter - 09: Conflict Management – an International Perspective;
    • Chapter - 10: Tackling Bullying and Harassment;
    • Chapter - 11: Managing Conflict in Work Teams;
    • Chapter - 12: How to Integrate a Conflict Management System;
    • Chapter - 13: Developing a Workplace Resolution Policy Framework;
    • Chapter - 14: The Role of Leaders and Managers: Managing Conflict Effectively;
    • Chapter - 15: The External Environment;
    • Chapter - 16: Resolution Toolkits

Book Details

  • EAN: 9780749480882
  • Edition: 1
  • Published: 3rd September 2017
  • Paperback
  • Dimensions: 234x156
  • 256 pages

About the Author

David Liddle is the CEO of the TCM Group, the UK's leading mediation and resolution consultancy. Having implemented over three hundred integrated conflict management systems, David is a leading authority on all aspects of workplace mediation and resolution. David is also the founding president of the Professional Mediators' Association (PMA), the founder of the Collaborative Justice Institute and an engagement guru for Engage for Success.

David Liddle