- Takes a proactive approach to conflict management, providing practical advice on how to resolve issues and prevent them from occurring
- Explains the causes and costs of all types of conflict in the workplace, from individual employee disputes to shareholder, supply chain, commercial and consumer disagreements
- Includes conflict resolution toolkits for managers, HR teams, employees and unions
- Features case studies from Tesco, London Ambulance Service, Metropolitan Police, Cap Gemini, ParcelForce, amongst many others, which bring the subject to life
- Online resources: a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme