- Takes a proactive approach to conflict management, providing practical advice on how to resolve issues and prevent them from occurring
- Explains the causes and costs of all types of conflict in the workplace, from individual employee disputes to shareholder, supply chain, commercial and consumer disagreements
- Includes conflict resolution toolkits for managers, HR teams, employees and unions
- Features case studies from Tesco, London Ambulance Service, Metropolitan Police, Cap Gemini, ParcelForce, amongst many others, which bring the subject to life
- Online resources: a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme
Managing Conflict
A Practical Guide to Resolution in the Workplace
Resolve and prevent conflict in the workplace with this essential guide for HR professionals.
Key features at a glance
In association with
EAN: 9780749480882
Edition: 1
Published:
Format: 235x156
320 pages
About the book
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall.
Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.
The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills.
This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
About the authors
David Liddle is the CEO of the TCM Group, the UK's leading mediation and resolution consultancy. Having implemented over three hundred integrated conflict management systems, Liddle is a leading authority on all aspects of workplace mediation and resolution. Based in the UK, he is also the founding president of the Professional Mediators' Association (PMA), the founder of the Collaborative Justice Institute and an engagement guru for Engage for Success.
This is an incredibly useful guide on understanding and dealing with conflict. The author helpfully combines the theory and psychology behind conflict with hands on, practical tips to managing conflict, in addition to bringing this to life by sharing case studies. [T]his guide is accessible to all. It's certainly a book I will be recommending to my team, managers, employees - in fact, anyone, involved in managing conflict!
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