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Innovation and Best Practice
for Business Success

Established 1967

Motivation and Performance

Motivation and Performance

A Guide to Motivating a Diverse Workforce

Adrian Furnham, Ian MacRae


Identify what really drives, unites and divides your workforce so you can improve satisfaction, boost productivity and reduce staff turnover.

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About the book

Many organizations approach the issue of employee engagement and motivation by tapping into age, gender and other stereotypes. Motivation and Performance challenges these notions, bringing together evidence that group differences are often exaggerated and that getting to the heart of what really motivates individuals is what's most important. This book is a practical guide to ensuring that organizations consider all motivators - job security as well as the need for personal growth - to improve employee satisfaction, boost organizational productivity and reduce staff turnover.

Underpinned by original research, Motivation and Performance features case studies from finance, retail, the public and other sectors to show how the principles of motivating employees apply at all levels of the organization, not just at the leadership level, and how values and motivation can be changed and developed. Complete with a framework for conducting effective visits to front-line locations, it will help HR professionals ask the right questions, choose whether to implement external motivation-building programmes and make a real impact on an employee's desire to progress in the company.

Table Of Contents

    • Chapter - 1: Introduction;
    • Chapter - 2: Generational differences;
    • Chapter - 3: A model of motivation;
    • Chapter - 4: The biology of motivation, stress and well-being;
    • Chapter - 5: Measuring motivation;
    • Chapter - 6: The power of conversations (communication and motivation);
    • Chapter - 7: Intrinsic drivers;
    • Chapter - 8: Work engagement; organizational health and culture;
    • Chapter - 9: Extrinsic motivation and rewards;
    • Chapter - 10: The underestimated importance of safety, security and stability;
    • Chapter - 11: Value gaps are more important than value differences;
    • Chapter - 12: Outsourcing motivation;
    • Chapter - 13: The dark side and derailment: when motivation turns toxic;
    • Chapter - 14: Final case studies

Book Details

  • EAN: 9780749478131
  • Edition: 1
  • Published: 3rd February 2017
  • Paperback
  • Dimensions: 234x156
  • 256 pages

About the Author

Adrian Furnham is professor of psychology at UCL, and adjunct professor of management at the Norwegian School of Management. He has written over 1,000 scientific papers and 70 books and is among the most well-known psychologists in the world.

Ian MacRae is Director of High Potential, an organizational consultancy providing customised psychological tests and reports for improving performance, predicting potential and developing people. He is a PhD candidate at Maastricht University.

Adrian Furnham

Ian MacRae