- Examines operational risk management from a practical perspective, guiding the reader on how to establish effective solutions and avoid common pitfalls with frameworks and case studies
- Includes results from polls taken by risk practitioners which provide a snapshot of current practices and allow the reader to benchmark against other firms
- Offers clear advice on conducting risk assessments, designing Key Risk Indicators and drafting operational risk reports
- Reflects the latest thinking in operational risk management, including top risks such as technology failures, data loss, issues with providers of outsourced services, misconduct and mis-selling
- Benefits from the author's 25 years of experience as an operational risk executive and international trainer