We use cookies to improve your experience. By using our site you are accepting our cookie policy. 
Read our privacy policy to learn more.

The Definitive Personal Assistant & Secretarial Handbook

The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

Sue France

From £14.16

Develop your career as a management assistant with practical up-to-date advice on how to excel in administration and surpass your bosses' expectations.

Buy product
Buy now

About the book

Written by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation.

This best-selling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image.

Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

Table Of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: Using neuroscience to maximize your brain for excellence;
    • Chapter - 02: Relationship management;
    • Chapter - 03: Compassionate communication;
    • Chapter - 04: Confidence, self-belief and goal setting;
    • Chapter - 05: Dealing with difficult people and managing conflict;
    • Chapter - 06: Time, organizing and stress management;
    • Chapter - 07: Organizing meetings and events;
    • Chapter - 08: Perfect presentations;
    • Chapter - 09: Ergonomics: your health and safety;
    • Chapter - 10: Powerful networking;
    • Chapter - 11: A chapter to share with your boss;
    • Chapter - 12: Confident minute taking;
    • Chapter - 13: Harnessing the power of digital tools and social media;
    • Chapter - 14: The successful assistant


We are very keen to include The Definitive Personal Assistant & Secretarial Handbook 3rd edition and the Executive Assistant & Managerial Handbook as part of the course material for our top PA and EA courses. What makes these books quite different is the positive messages being sent throughout that directly relate to helping all office professionals develop both themselves and their careers. They are full of useful hints and tips as well as solid deep thinking behind ideas, approaches and concepts such as how to keep on top of the day-to-day workload and how to maintain effective working relationships. As a result, our students have a lot more to offer their employers, are better able to cope with demanding roles and they can enjoy happier and more rewarding careers!
Penny Lewis, Cert Ed, Principal of Lewis Secretarial College

I am an entrepreneur/CEO, hiring my first executive assistant and and am not fully sure what to expect. I bought Sue France's books as they addresses important elements that I would have had to figure out as I go, such as acknowledging and mindfully developing the leadership roles associated with an exec assistant position. Already, I feel that learning curve has been cut in half! There are many tactical tips for the execution of this role included. I am using these books as communication/training tools for my new assistant and find them very useful! These books are the most relevant and practical for the needs of *today's* assistants and execs.
Susan Kruger, M.Ed. SOAR Study Skills

The first 30 pages I read just completely blew me away! It really helped me to see things from another perspective and understand a lot of things.
Emah Solange Ehouman- Recchia

I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book.
Customer review

A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time.
Customer review


Your login details

Would you like to opt in for our eNewsletters? Please indicate your preference below

For information on how we use your data read our privacy policy.

Book Details

  • EAN: 9780749474768
  • Edition: 3
  • Published: 3rd August 2015
  • Paperback
  • Format: 230x250
  • 280 pages

About the Author

Sue France has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Sue France

Related blog posts