How Can Employee Experience Learn from Customer Experience?
Employees are not customers, so how can we learn from customer experience? Employees will be consuming some of the products and services provided for them internally, but they are also co-creators, in that they contribute to their own employee experience and the functionality of the organization.
Employee experience must be separated from customer experience, although there are some similarities. Employee Experience refers to the entirety of the interactions an employee has with an organization. It must be designed in order to allow employees to perform to their best and live fulfilled lives.