Liam FitzPatrick is Joint Managing Partner of change communication consultancy Agenda Strategies. He has worked both in-house and for major consultancies the last three decades running change campaigns, developing communications teams and advising on metrics and evaluation. Liam is one of the co-authors of the definitive competency model for internal communicators and he co-founded the Black Belt series of training for internal communicators. He lectures on developing teams, research and planning, and has served as an external examiner at UK universities. Liam is a Fellow of the UK Chartered Institute of Public Relations where he has been involved in planning the education and training of PR practitioners. He is a member of the Global Certification Council of the International Association of Business Communicators.