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About the Author

Patricia B Seybold

Patricia B Seybold has over 24 years' experience consulting to high-tech firms and to IT-aggressive businesses in a variety of industries and provides strategic advice to many Fortune 1000 companies. An internationally acclaimed best-selling author, Seybold's first book, Customers.com, has sold over a quarter of a million copies worlwide. Her latest book is The Customer Revolution.

Seybold is a frequent contributor to the national and business press including Harvard Business Review, Wall Street Journal, Financial Times and the New York Times. She is also a highly acclaimed keynote speaker at business conferences worldwide.