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Innovation and Best Practice
for Business Success

Established 1967



About the Author

Roy Lilley

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Books by Author

Dealing with Difficult People

Will help you navigate the bullies, nit-pickers and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

Published: August 2016, Paperback,
EAN: 9780749475598

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