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Innovation and Best Practice
for Business Success

Established 1967



About the Author

Shaun Belding

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognized as one of the leading global experts on customer service, service recovery and building positive workplaces.

Books by Author

Win at Work

Win at Work

Shaun Belding

£10.99

Win at Work offers invaluable advice on how to get on, get ahead and succeed at work, with tips on dealing with difficult people, working in a team and making a great impression

Published: May 2010, Paperback,
EAN: 9780749457112

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Dealing with the Boss from Hell

Dealing with the Boss From Hell is a practical guide to understanding and dealing effectively with difficult superiors. From covering your back, standing your ground andd finally making a dignified exit,…

Published: August 2005, Paperback,
EAN: 9780749444525

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