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Heather Townsend is the author of the bestselling The Financial Times Guide to Business Networking. She is an in-demand international professional speaker, and best-selling author of another four books including The Go-To Expert. Over the past decade, Heather has worked with over 100 partners, and coached and developed over 1,000 professionals in the UK's most ambitious professional practices. She specialises in working with professionals to help them achieve business and career success through networking and social media.