Want to start reading immediately? Get a FREE ebook with your print copy when you select the "bundle" option. T+Cs apply.
- Shop
- Discover
- Resources For...
- Authors
- About
- Shop
- Discover
- Resources For...
- Authors
- About
Getting the Timing Right: When Should a Business Say Sorry?
27 January 2020
Do you know how long you should leave a crisis before apologizing?
Sean O'Meara, co-author of The Apology Impulse, discusses the importance timing can have when issuing an apology. Depending on the type of crisis, sometimes a delayed response can show more sincerity and meaningfulness than impulsively saying sorry.
Cary Cooper, Sean O'Meara  From £ 17.99
Get tailored expertise every week, plus exclusive content and discounts
For information on how we use your data read our  privacy policy
Headless Content Management with Blaze