0 Items: 0

Want to start reading immediately? Get a FREE ebook with your print copy when you select the "bundle" option. T+Cs apply.

Corporate Apologies: What to Avoid

Organizations need to issue public apologies for two key reasons: operational failures or cultural failures. Cultural failures can be trickier to manage as people perceive the failure in different ways.

Sean O’Meara uses an example from a British stationary retailer to highlight why companies should not turn to social media for help when addressing cultural failures.

Related Content

Entrepreneurship, General Business Interest
Business Stories, Leadership, General Business Interest
Workplace Skills, Innovation, General Business Interest

Get tailored expertise every week, plus exclusive content and discounts

For information on how we use your data read our  privacy policy