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Corporate Apologies: What to Avoid
9 January 2020
Organizations need to issue public apologies for two key reasons: operational failures or cultural failures. Cultural failures can be trickier to manage as people perceive the failure in different ways.
Sean O’Meara uses an example from a British stationary retailer to highlight why companies should not turn to social media for help when addressing cultural failures.
Cary Cooper, Sean O'Meara  From £ 17.99
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