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About the book
Pretty Kitchens' Bag Filling Machine investigates how to calculate the cost of quality. Based on a real-life kitchen manufacturing company, it is aimed at students on operations management courses. The authors provide vital information on the types of cost of quality which people have to deal with from day to day in a manufacturing context. They cover the essential areas of control costs and failure costs. They also includes many worked examples analysing internal costs of quality.
The authors investigate essential external costs, such as managing complaints and ensuring customers are satisfied. Pretty Kitchens' Bag-Filling Machine presents new and innovative ways of reducing the costs of quality and lots of worked examples for anyone tackling these kinds of difficult problems in their study or work.
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About the authors
Mike Simpson is a Senior Lecturer in Operations Management on the MBA programme and Operations Management and Supply Chain Management on the MSc programmes at The University of Sheffield Management School.
Dr Andrea Genovese is a Lecturer in Logistics and Supply Chain Management at the Management School of the University of Sheffield. He is also a member of the Logistics and Supply Chain Management (LSCM) Research Centre and Centre for Environment Energy and Sustainability (CEES).