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Marketing and Logistics Led Organizations

Creating and Operating Customer Focused Supply Networks

Examine how marketing and logistics, both key activities in most organizations today, are critical to the provision of customer value.
EAN: 9780749478735
Edition: 1
Format: 234 x 156
280 pages

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About the book

Logistics and marketing stand out as two disciplines which are connected, and both are critical to the provision of customer value. Marketing and Logistics Led Organizations looks at marketing-led logistics and logistics-led marketing. In the current business world, the idea of a single supply chain has been replaced by an integrated multi-channel approach. The authors therefore examine how to optimise profit and control costs through the coordination of these two functions.

Marketing and Logistics Led Organizations takes an in-depth look at physical supply chains where manufacturing of a product occurs from groceries to pharmaceuticals, and from automotive to construction. The authors examine omni-channel, how this affects the customer experience and the need for a joined-up strategy which is operationalised across all channels. They also look at the challenges of digitalisation and the customer interface with the growth of the internet as well as the intensification of competition across all sectors.

About the authors

Robert Mason has a business background, mainly in a variety of roles with M&S. He is now a Reader in Logistics and Operations Management (LOM) at Cardiff Business School and has led many business research projects with Tesco as a partner.

Barry Evans' early career involved roles in Logistics/Distribution with Watney Mann, Rank Hovis McDougall and Royal Mail. This was followed by roles in Tesco plc, including Lean Process Manager in Tesco Supply Chain Development. He joined the Lean Enterprise Research Centre at Cardiff Business School as a Senior Research Associate. Mr Evans is now retired.

  • Bringing marketing and logistics together is a powerful recipe to gain competitive advantage, and this book brings right up to date the approaches required to enable this. Extensively referenced, the text is an excellent resource for logistics and supply chain strategists who are seeking to increase end customer value and reduce costs for the supply chain as a whole.
  • Professor Richard Wilding OBE, Full Professor and Chair of Supply Chain Strategy, Cranfield School Of Management, UK, Chairman of Chartered Institute of Logistics and Transport (CILT), UK

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