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Accessible Communications
Create Impact, Avoid Missteps and Build Trust
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About the book
Ready to build credibility and optimize your communications for real business impact?
Accessible Communications is a practical guide designed for professionals seeking to develop effective, inclusive messaging that aligns with evolving regulations and business goals. Written by award-winning communications consultants Lisa Riemers and Matisse Hamel-Nelis, this book offers clear models and frameworks to help you apply accessibility principles confidently across emails, documents, videos and social media. With real-world examples and actionable tools, it helps you to build trust with your audience that expands reach, protects reputation and enhances career growth.
You'll learn how to:
- Build accessibility into your communications strategies from the outset
- Apply practical tools that optimize messaging across multiple formats
- Understand evolving legislation and its impact on communications
- Develop skills to increase audience trust
This guide supports your career development by helping you create more impactful communications that comply with regulations and drive business value.
Themes include: Accessibility and inclusivity, Communication strategy and frameworks, Practical application and tools, Career development and credibility building, Regulatory compliance and business impact
About the authors
Lisa Riemers is an independent communications consultant and accessibility advocate who helps clients connect their people and tell their stories. Based in London, UK, Lisa advises large and complex organizations including world-leading universities, charities, insurers, business-to-business (B2B) companies and the UK government.
Matisse Hamel-Nelis is an award-winning communications and digital accessibility consultant and a PR professor at Durham College. Based in Toronto, Canada, she also founded and hosts the PR & Lattes podcast and is the past Chair of the Diversity, Equity, and Inclusion (DEI) Committee for the International Association of Business Communicators (IABC).
Table of contents
- Chapter - 00: Preface
- Section - ONE: Laying the Groundwork: Understanding the Fundamentals of Accessibility, Legislation and Building an Accessible Culture
- Chapter - 01: The Foundation: Understanding the Basics of Accessibility and Disability
- Chapter - 02: What You Need to Know to Be Compliant: Standards, Guidelines and Laws
- Chapter - 03: Creating a Strategic Cultural Shift Towards Accessibility
- Section - TWO: Putting it Together: A Practical Guide on Embedding Accessibility into Your Workflow
- Chapter - 04: Creating Content with Plain and Inclusive Language in Mind
- Chapter - 05: Writing for and Creating an Accessible Web Presence – The Basics
- Chapter - 06: Getting Started with Accessible Documents
- Chapter - 07: Creating Accessible Social Media Content
- Chapter - 08: Making Videos and Podcasts for Everyone
- Section - THREE: Looking Toward the Future
- Chapter - 09: Future Challenges and Opportunities: How to Stay Ahead of the Curve
- Chapter - 10: Checklists
Reviews
I've had the privilege of reading more than two dozen titles in the digital accessibility space. Accessible Communications is one of the most well-rounded and strategically aligned books I've come across, for communications professionals and content creators.
This book isn't just a guide; it's a strategy for embedding accessibility into modern communications. I highly recommend it for any communications professional serious about reaching and respecting all audiences.
What makes this book stand out is how it models what it teaches. It communicates with clarity, compassion, and purpose-meeting the reader where they are and guiding them gently, yet confidently, through the complex world of accessible communication.
This book offers insights and tools that are valuable for anyone committed to reaching, engaging, and respecting diverse audiences. A must-read for those who want to elevate their craft while honouring the full spectrum of human experience.
Buy this book if you want to ensure your corporate communication is impactful and implemented in the most inclusive way.
You'll get a roadmap for making accessibility a strategic advantage, helping you to engage better, reduce organisational risk and build brand reputation.
Demystifying laws and standards and packed with advice on how to avoid missteps through testing, training and continuous monitoring, Riemers and Hamel-Nelis have created a straightforward action plan for equitable communication.
A recommended read for anyone in the creative industries and management teams who believe accessibility is a shared endeavour.
Practical, clear, and long overdue
Accessible Communications is packed with practical advice on what accessibility really means, why it matters, and how to get it right - without jargon, judgement or overwhelm.
What I especially appreciated is how actionable it is. Whether you're writing an email, creating a video, or posting to social, the authors offer concrete examples and common pitfalls to avoid.
If you're a communicator who wants to reach more people, avoid costly mistakes, and build trust through inclusive, thoughtful content, this is the handbook you didn't know you needed.
A must-read for all communicators.
Accessible Communications is a practical guide that offers clear, actionable steps and frameworks to help you embed accessibility and inclusion into everyday practice.
If you feel like you don't know how to 'do' accessibility, or how to talk about it with others, this is the book you need.
It's practical, it's easy to follow and it's just so interesting. You'll soon feel confident that your content is more inclusive and is all the better for it.
This book will help you remove barriers, build bridges, enhance engagement, and above all reach your audience to deliver your messages. This book should become a standard for every person that includes communications as part of their work.
If you want your ideas, concepts, and words to be understood by all, this book shares how and why to reach that goal.
In our world where voices and needs are diverse, this book reminds us that accessible communication is essential.
I've had the privilege of reading more than two dozen titles in the digital accessibility space. Accessible Communications is one of the most well-rounded and strategically aligned books I've come across, for communications professionals and content creators.
This book isn't just a guide; it's a strategy for embedding accessibility into modern communications. I highly recommend it for any communications professional serious about reaching and respecting all audiences.- Crystal Scott, CPWA, Founder of the Accessibility Book Club
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