0 Items:

Get a FREE ebook with your print copy when you select the "bundle" option.Ā T&Cs apply.

Why Consumers Love to Hate Their Favourite Brands

ā€œPeople don’t boycott a brand because they don’t like its products – they boycott it because they don’t like the way it behaves.ā€

The rise of social media has not only changed the relationship between brands and consumers, but the way they react in a crisis – particularly brands that they feel passionate about. Explore the ā€˜Psychological Contract’ that brands have with consumers and how it dictates our expectations of how they should behave, with this video from Kate Hartley, author of Communicate in a Crisis.

Get exclusive insights and offers

For information on how we use your data read ourĀ privacy policy


Kate Hartley  From £ 32.99  From $ 42.99

Related Content

Article
PR & Communications, Marketing Strategy & Planning
Article
Marketing & Sales, Marketing Strategy & Planning, Digital Marketing


Subscribe for inspiring insights, exclusive previews and special offers

For information on how we use your data read ourĀ privacy policy