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Building Digital Culture

Building Digital Culture

A Practical Guide to Successful Digital Transformation

Daniel Rowles, Thomas Brown

From £16.66

Access insider stories from leading companies on how digital culture has improved their business practices, leading to increased adaptability and productivity.

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About the book

WINNER: 2018 Chartered Management Institute Management Book of the Year - Management Futures Category

Building Digital Culture aims to answer a simple question: How can organizations succeed when the environment they operate in is changing so quickly? The last thing businesses need today is a digital strategy. Instead, their strategy needs to be fit for our fast-changing digital world, where businesses have more data than they know what to do with, a media landscape that's exploded in size and complexity, the risk of a new disruption around every corner, and only one certainty: that this change won't let up.

Building Digital Culture doesn't address whether or not you should advertize on Facebook or invest in virtual reality. It doesn't seek to unearth a silver bullet to make digital investments a sure-thing. It steps back from the hype, and argues that whatever digital might mean for your business, if you don't create a digital culture you'll most likely fail, or at least fall short of what you want to achieve.

Combining more than 30 years of experience at the forefront of marketing and digital developments, and based on more than 200 hours of research, candid interviews and contributions from brands including Twitter, Deloitte, HSBC and many more, Building Digital Culture will help you navigate from being a business that tolerates or acts digital, to one that truly is digital.

Table Of Contents

  • Section - ONE: Why You Need a Digital Culture;
    • Chapter - 01: The Increasing Pace of Change;
    • Chapter - 02: The Technology Catalyst;
    • Chapter - 03: New Channels, Tools and Business Models;
    • Chapter - 04: Why Organizations Really Fail at Digital;
  • Section - TWO: Plotting Your Digital Journey;
    • Chapter - 05: What a Digital Transformation Looks Like;
    • Chapter - 06: Your Digital Culture Audit;
    • Chapter - 07: Understanding Your Stakeholders;
    • Chapter - 08: Your Strategic Approach;
  • Section - THREE: The Digital Culture Framework;
    • Chapter - 09: Definition and Vision;
    • Chapter - 10: Leadership;
    • Chapter - 11: Agility;
    • Chapter - 12: Environment ;
    • Chapter - 13: Skills and Talent;
    • Chapter - 14: Strategic Positioning;
    • Chapter - 15: Translation and Communication;
    • Chapter - 16: Technology;
    • Chapter - 17: Process and Governance;
    • Chapter - 18: Structure;
    • Chapter - 19: Connections;
    • Chapter - 20: Measurement;
    • Chapter - 21: Innovation and Entrepreneurship;
    • Chapter - 22: Financial Impact;
  • Section - FOUR: Keeping Up with Change;
    • Chapter - 23: Keeping Measurement at the Core;
    • Chapter - 24: Separating the Ephemeral from the Enduring;
    • Chapter - 25: Three Things to Watch


Finally, digital has been distilled and debunked! A no-nonsense, actionable guide to digital capability building, regardless of where you are on the journey.
Cesar Lastra, Founding Director, Bash and Build

A genuinely inspiring, thought-provoking and motivational read wherever you are in your organisation and at whatever stage of your digital maturity.
Neil Costello, Head of Marketing, Atom Bank

A great starter pack for anyone who wants to be serious about diving into the digital age and driving change.
Thierry Campet, Global Head of Marketing and Communications, UBS Wealth Management

A very well researched and written book that is an essential aid to help you navigate through the potentially vexatious digital world.
Nick Hughes, Director of Marketing and Communications, SEGRO plc

The breakneck speed of today's digital environment is challenging for all marketers to keep up with. This book will help marketers from start-ups to large businesses take a firmer grip of this digital environment, and better use its capabilities to deliver greater levels of traffic, revenue and profit.
Simon Daggett, Global Head of Marketing, DHL Global Forwarding

Brilliant insight into how to reality-check your own organisation and vision. There is courage in these pages - challenging and well-used terms and methodologies, but addressed in a helpful and practical way. A book to share.
Eda Colbert, Head of Brand and Marketing, British Council

While I was reading this book, I was interrupting everyone I know I share ideas and quotes. If you are looking for an engaging, readable text that moves at the same speed as the digital world it describes, buy this book.
Kelly Barner, Managing Editor, Buyers Meeting Point

Book Details

  • EAN: 9780749479657
  • Edition: 1
  • Published: 3rd January 2017
  • Paperback
  • Format: 235x156
  • 264 pages

About the Author

Daniel Rowles has worked on client and agency sides of digital marketing for almost 20 years. He is a Course Director for the Chartered Institute of Marketing (CIM), lecturer at Imperial College London, CEO of TargetInternet.com and lead judge for the CIM Marketing Excellence Awards. He is also the host of the Digital Marketing Podcast, an iTunes top 10 business podcast.

Thomas Brown is a consultant and executive advisor on marketing and digital transformation. Formerly Director of Strategy and Marketing at CIM, he is the architect of more than 35 major research and thought leadership initiatives.

Daniel Rowles

Thomas Brown