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Effective People Management

Effective People Management

Improve Performance Delegate More Effectively Handle Poor Performance and Manage Conflict

Pat Wellington


Effective People Management will give managers the tools and techniques to retain good staff, keep employees motivated and handle conflict and poor performance.

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About the book

It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share.

Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems.

By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.

Table Of Contents

    • Chapter - 01: Leadership that inspires;
    • Chapter - 02: Management that engages;
    • Chapter - 03: Motivation to energize;
    • Chapter - 04: Creating a learning environment;
    • Chapter - 05: Efficient and influential personal effectiveness;
    • Chapter - 06: Staff recruitment: selecting and picking winners;
    • Chapter - 07: Motivational performance management;
    • Chapter - 08: Recognizing and rewarding performance to celebrate achievement;
    • Chapter - 09: Handling problem staff and conflict;
    • Chapter - 10: Problem solving to get results;
    • Chapter - 11: Managing sustainable change;
    • Chapter - 12: Career management to progress


The essential skills are well described. It's a good reminder for the experienced and will set the new manager off on the right path. A very useful book indeed
Business Executive Magazine

Book Details

  • EAN: 9780749462857
  • Edition: 1
  • Published: 3rd March 2011
  • Paperback
  • Dimensions: 216x140
  • 256 pages
  • Series: Business Success Series

About the Author

Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page.

Pat Wellington