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How to Create a Coaching Culture

How to Create a Coaching Culture

A Practical Introduction

Gillian Jones, Ro Gorell

From £16.66

Develop an effective coaching culture with this essential guide from the HR Fundamentals series that empowers your workforce to achieve higher performance and deliver better business results.

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About the book

Management approaches and workplace culture help determine employee productivity, morale, talent acquisition and retention, and organizational adaptability. How to Create a Coaching Culture is a practical guide to embedding effective coaching behaviours within an organization to empower and engage employees to perform at their best. Using a combination of practical tools, assessments, case studies and examples, it provides guidance on how to plan and develop a strategy aligned to your organization and its goals, engage the board to secure 'buy-in', and how to effectively measure and evaluate initiatives in every stage of the employee lifecycle.

This fully updated second edition of How to Create a Coaching Culture contains new material on promoting employee engagement, reinventing performance reviews, and new and updated case studies from HarperCollins, British Airways and Leanintuit. Online resources include a series of downloadable templates and tools to use in practice, including a board report, communication strategy, development plan, and pre- and post-course training assessment.

HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.

Table Of Contents

    • Chapter - 00: Introduction;
  • Section - ONE: Fundamentals;
    • Chapter - 01: What is a coaching culture?;
    • Chapter - 02: Is having a coaching culture important for your organization?;
    • Chapter - 03: Aligning the coaching culture with organizational strategy: getting the right fit;
  • Section - TWO: In practice;
    • Chapter - 04: Creating a coaching culture: the key components;
    • Chapter - 05: Planning and developing the right strategy for your organization;
    • Chapter - 06: Measurement tools for evaluating coaching;
    • Chapter - 07: Conclusion;


This book is a must for any organization considering embedding a coaching culture. It provides valuable insights on planning, engagement and measuring success through practical models, insightful questions and ideas to help you achieve a coaching culture. It's helped us to ask a number of key questions, boost stakeholder engagement and map where to embed coaching in the employee lifecycle, as well as review what the right measure of success is for our business. Its accessible content and style allow you to dive into what you need, when you need it.
Rosie Ranganathan, People Director, England and Wales Cricket Board (ECB)

This new edition is both a gripping read and practical guide with profound expertise on how to establish a coaching culture within an organization. The book makes no assumptions about prior subject knowledge and outlines how to align strategy with a coaching culture and engage with board-level executives. It's an excellent practical guide and compass with rich resources, checklists, references and models on how to create a roadmap, engage within a system to bring about the desired behavioural change and measure successes.
Christian Hug, Senior Director, LifeWorks&Inclusion, leading media company

Whether you work in HR, are a seasoned executive, or someone just commencing your career journey, this book is a must for those of us who want to not only get the best out of our people but also the best out of ourselves.
Adrian Robinson, Managing Director, Azure HR

How to Create a Coaching Culture is a rare balance of insights on strategy, culture, employee experience and coaching, mixed with practical operational tips and resources for anyone who wants to go on the journey of creating a coaching culture. The examples and approaches given here enable us to create purpose, and drive results in a simple and efficient way. This is a must-read for businesses who want to create a sustainable learning culture, where people are valued, and where we can measure how much this experience can increase business efficiency.
Suzie Lewis, Managing Director, Transform for Value

Gillian and Ro have created a comprehensive guide that asks all the right questions and provides tools and guidance to enable success. From helping to define and articulate your culture, allowing you to develop the right strategy for your organization, and assistance with measurement tools for evaluating coaching and ROI, all bases are covered. For me, this will not be a book that is read and then sits on the shelf; it will be a well-used resource in my office.
Crystal Murphy, Executive General Manager People, ABN Group


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Book Details

  • EAN: 9780749483272
  • Edition: 2
  • Published: 3rd September 2018
  • Paperback
  • Format: 234x155
  • 248 pages
  • Series: HR Fundamentals Series

About the Author

Gillian Jones is Managing Director of Emerge, a development consultancy that specializes in leadership, organizational development and executive coaching. Working with a number of high-profile international organizations, she has extensive experience of implementing coaching and mentoring strategies and facilitating cultural changes.

Ro Gorell is a change strategist and business coach. She is co-director of Change Optimised, which focuses on developing and coaching the workplace of the future. She is also author of Group Coaching and the co-author with Gillian Jones of 50 Top Tools for Coaching, also published by Kogan Page.

Gillian Jones

Ro Gorell

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