FREE UK and US shipping | Get the ebook free with your print copy when you select the "bundle" option | T&Cs apply

Digital Communications at Work

Designing Channels for Employee Engagement and Experience

Sharon O'Dea, Jonathan Phillips

Deliver lasting employee impact by creating an effective digital communications ecosystem that meets organizational and employee needs.

Publishing partner

EAN: 9781398626072

Edition: 1

Published: 03 Jul 2026

Format: 234 x 156

320 pages

FREE UK and US delivery

Bulk buying for your team?
Contact us for exclusive discounts!

About the book

Implement a digital communications strategy that boosts engagement, retention and productivity in a hybrid workplace.

Digital Communications at Work is the practical guide for internal communications managers, HR business partners and mid-level leaders who want to optimize how employees connect, collaborate and access essential information. Written by two leading digital communications experts, it combines proven principles, actionable frameworks and real-world examples help you deliver measurable results and strengthen your professional credibility.

Drawing on examples including from universities, global banks, professional institutes and international charities, this book will enable you to:
- Develop a tailored channel strategy aligned to business goals and culture
- Build and present a compelling business case to secure leadership buy-in
- Apply frameworks to select, integrate and optimize digital tools effectively
- Implement content plans that sustain engagement and talent retention
- Measure, analyze and refine for continuous improvement and ROI

With step-by-step guidance and actionable tools, Digital Communications at Work equips you to navigate the planning, politics, finance and IT challenges and create a seamless digital employee experience that supports organizational performance.

Themes include: Internal communications strategy, hybrid workplace engagement, content planning, channel optimization, employee experience, communications ROI

About the authors

Sharon O'Dea is co-founder of Lithos Partners. With over 15 years' experience, she has advised some of the world's best-known organizations including banks, global corporates, world-class universities and leading charities. She is a member of the Institute of Internal Communications, the International Association of Business Communicators and the Chartered Institute of Public Relations.

Jonathan Phillips is co-founder of Lithos Partners. With more than 20 years' experience he is a regular speaker and writer on digital workplace and communications, adviser to the UK, government and former senior leader in digital communications in the Coca-Cola system.

Sharon O'Dea

Jonathan Phillips

- Chapter - 00: Introduction;
Section - ONE: Discover;
- Chapter - 01: Discovery - identifying your communication needs and barriers;
- Chapter - 02: Platforms – Choosing the digital communications architecture that’s right for your organization;
- Chapter - 03: Building the business case - understanding the costs, benefits and value of digital channels and programmes for communications;
Section - TWO: Develop;
- Chapter - 04: Publishing - the role of the intranet in digital communications;
- Chapter - 05: Distribution – ensuring messages reach the right people, at the right time;
- Chapter - 06: Processes - digital workplace governance for effective long-term management;
- Chapter - 07: People - Building capability for digital communications;
Section - THREE: Deliver;
- Chapter - 08: Content - best practices for development and publishing;
- Chapter - 09: Communities - The benefits and challenges of enterprise social tools;
- Chapter - 10: Launching Channels - how to successfully launch new platforms or features;
- Chapter - 11: Measurement and management;
Section - FOUR: Future;
- Chapter - 12: What’s next for internal communications?

Reviews

Stephen Waddington, Director, Wadds Inc. and PhD Researcher, Leeds Business School

Digital Communications at Work is an evidence-led and practical guide that gives internal communicators the frameworks and confidence to design effective digital channels. At a time when hybrid working continues to test organizational productivity, effective digital communication has never been more important to productivity and performance. O'Dea and Phillips provide a route map that is highly readable, practical and grounded in their own extensive expertise.

Advita Patel, Founder, CommsRebel and former CIPR President

Most books about digital workplace tools tend to treat the technology as the hero. This one doesn't and that's exactly what makes it so useful. Sharon and Jonathan get that the real challenge isn't only about choosing the right platform, it's building the conditions for it to work. From governance to measurement to the unglamorous daily reality of how to deliver comms with confidence and impact, Digital Communications at Work covers the full picture with clarity, rigour and refreshingly honesty about what actually fails and why. This is the kind of book you'll keep going back to over and over again.

Siobhan Fagan, Editor-in-Chief, 'Reworked'

Some business books get bogged down in the theory of organizational change. This book is not one of them. With Digital Communications at Work, Sharon and Jonathan don't just acknowledge the forces reshaping modern internal communications - they give you the tools to navigate them. What you hold in your hands is a practical guidebook, complete with case studies, frameworks and actionable tips, that helps comms leaders build credibility, momentum and stakeholder support at every phase of the internal comms lifecycle. I've never been so glad that ChatGPT hallucinated.

Lisa Riemers, author, 'Accessible Communications'

Sharon and Jonathan have distilled their decades of experience and expertise into a readable and practical guide. Whether you're looking to upgrade or start from scratch, this book will take you through the process to help you make the most out of your digital employee experience. The book takes you through how to uncover the right problems to solve with your discovery process, through to planning and delivery. You'll consider the importance of getting the right people and processes in place along with the right channels. This book will help you to make sure your intranet doesn't become a digital dumping ground, as you consider governance from a programme, platform and content perspective. Through their 5 M Framework (Meaning, Momentum, Measurement, Maintenance and Maturity) you'll consider everything you need to build an effective digital workplace for your organisation.

Monique Zytnik, author, 'Internal Communication in the Age of Artificial Intelligence'

In an era where AI is redefining our workflows, the foundations of our digital workplace have never been more critical. Sharon and Jonathan have delivered a pragmatic and timely guide that bridges the gap between high-level strategy and daily execution. It is a vital resource for any internal communication professional who needs to optimize the digital employee experience for their organization's and people's unique needs. More discovery and less audits. As communication professionals, where we shine is in providing context and managing our stakeholders. Digital Communications At Work gives you the guidance on how to do just this. Regardless of your AI use or how mature your digital workplace is Sharon and Jonathan show you what good looks like and how to adapt best practices to suit your needs.

Andrew Wright, Founder Jabulani Solutions

Having been familiar with the inimitable style of Sharon O'Dea and Jonathan Phillips over a number of years, including their popular Intranetizen website from years ago, I was excited to review their new book, Digital Communications at Work. With Sharon's off-beat and opinionated communication style and Jonathan's analytic and scientific approach to problem solving, I had high expectations. I'm glad to say I wasn't disappointed. The book is highly readable and, at the same time, gives you all the information you need to be an effective digital communicator.
Structured in four parts - discover, develop, deliver, future - it provides a nice framework you can apply to all aspects of digital communication. However, the chapters also work on their own, making it easy to pick and choose particular areas to focus on if that suits you better. Most insightful are the real-world examples and advice frequently scattered throughout the book; probably the most valuable parts, if I'm being honest. You can tell they have both been in the trenches implementing the approach they advocate, and the hard-won wisdom from those battles is like gold. Being someone who likes to make evidence-based decisions, I was also happy to see many cross-references and third-party research used frequently to support their viewpoints.
They also don't shy away from talking about AI, its impact, and how best to adapt as a digital communicator. For example, there's a section on new skills internal communicators will need, such as prompt engineering, and the importance of managing content in such a way that AI can deliver effective results - not just regurgitate rubbish that already exists within an organization.
Overall, a mandatory addition to the library of any self-respecting communications professional. While largely directed towards internal communicators and digital workplace professionals, many of the lessons apply to all aspects of communication.

James Robertson, CEO, Step Two Designs

This book delivers an invaluable contribution to the field of internal comms and digital workplaces more broadly. Taking a considered and structured approach, it will help comms teams better understand business needs and then shape in response strategic approaches that makes the most of modern technology options. This work generously shares insights from two authors who've played award-winning roles in complex organizations, bravo!

Jim Ylisela, Co-Owner, Ragan Consulting

I've had the distinct advantage (and honour) to work with Sharon O'Dea and Jonathan Phillips on a variety of communication endeavours. I'm a writer and editor, so what I write next is much more meaningful than it may sound: They write like they talk. Clearly. Concisely. And with passion. You don't often find those qualities in the world of digital communications and the employee experience. And that makes this book a must-read for anyone in the field. Even better, from my point of view, it's a good read, too.

Anne-Marie Blake, Co-Founder, True

Digital Communications at Work is a practical, no-nonsense guide that offers a clear methodology for approaching digital communication at both a strategic and solution level. Sharon and Jonathan provide structured guidance and practical tools that will benefit both new and experienced practitioners. A must-read for anyone with an interest in designing better a better digital employee experience.

Digital Communications at Work is an evidence-led and practical guide that gives internal communicators the frameworks and confidence to design effective digital channels. At a time when hybrid working continues to test organizational productivity, effective digital communication has never been more important to productivity and performance. O'Dea and Phillips provide a route map that is highly readable, practical and grounded in their own extensive expertise.
Stephen Waddington, Director, Wadds Inc. and PhD Researcher, Leeds Business School

Quantity

Bulk buying for your team?
Contact us for exclusive discounts!

FREE UK and US delivery
Shipping and handling
Cancellations and returns policy

FREE UK and US delivery (more info)
Kogan Page GPSR

Bulk buying? Contact us for exclusive discounts!