Employee Experience by Design

What really makes for an exceptional employee experience? Delivering a great employee experience is crucial but how can organizations create an experience that enables their teams to unlock their potential and thrive?

Employee Experience by Design is the practical guide drawing on positive psychology and design principles for HR and OD professionals, business leaders and all those needing to create an employee experience that takes you through the steps to empower people to perform at their best. This new edition sets out simple but practical steps that any team or organization can follow.

Readers will understand how to use tools to measure employee experience (EX) and demonstrate return on investment, as well as understand how they are performing in EX. Learn to build a robust business case for employee experience, align EX activity with organizational strategy to demonstrate impact and design an exceptional experience for employees.

This updated guide leads you through the approaches of EX design through a user-friendly framework covering all levels of EX, from company culture to people processes and shows how to implement them in the workplace. This book is packed with clear tips, tools and examples from organizations including ING, Expedia Group and ADEO. It is essential reading for anyone looking to develop a healthy, high-performing and harmonious environment where people can excel.