Get a FREE ebook with your print copy when you select the "bundle" option. T&Cs apply.
- Shop
- KoganPage+
- Discover
- Resources For...
- Authors
- About
- Shop
- KoganPage+
- Discover
- Resources For...
- Authors
- About

People-First Internal Communication
Improving Engagement and Retention in the Workforce
Publishing partner
FREE UK and US delivery
Bulk buying for your team?
Contact us for exclusive discounts!
About the book
How can you create employee communications that truly engage and retain your workforce?
People-first Internal Communication by Emma Bridger and Lee Smith is a hands-on guide for HR managers, Internal Communications leads and departmental heads who want to design strategies that put people at the heart of workplace communication.
Drawing on real-world examples from BP, Bupa, Coca Cola, HSBC, McDonald's and Virgin Media, this book shows you how to uncover what really matters to employees and shape messaging that resonates, motivates and drives performance.
You'll learn how to:
- Discover employee needs using empathy mapping and personas
- Design communication strategies that reflect workforce priorities
- Harness the role of emotion to strengthen engagement
- Measure impact beyond satisfaction surveys to track what truly matters
Packed with models, templates and proven tools, People-first Internal Communication equips mid and senior-career professionals to update their communication approach, embed it in daily operations and build a culture where people feel informed, valued and motivated to contribute their best work.
Themes include: internal communications strategy, employee engagement, empathy mapping, culture building, communication measurement
About the authors
Emma Bridger is one of the world's leading employee engagement and experience experts. She is the founder of People Lab and co-founder of The EX also the author of Employee Engagement and Employee Experience by Design, both published by Kogan Page. She is based in Brighton, UK.
Lee Smith played pivotal roles in shaping employee communication and engagement at some of the world's leading organizations. He was the co-founder of Gatehouse and the co-founder of The EX Space. He helped develop one of the first competency frameworks for internal communication and is based near Shrewsbury, UK.
Bulk buying for your team?
Contact us for exclusive discounts!
FREE UK and US delivery
Shipping and handling
Cancellations and returns policy
FREE UK and US delivery (more info)
Kogan Page GPSR
Bulk buying? Contact us for exclusive discounts!
Get exclusive insights and offers
EU Representative (GPSR)
Authorised Rep Compliance Ltd
Ground Floor, 71 Baggot Street Lower, Dublin, D02 P593, Ireland
www.arccompliance.com
Kogan Page GPSR
Related products
Related content
Subscribe for inspiring insights, exclusive previews and special offers
Headless Content Management with Blaze