- Presents the theory behind international standards and their application in industry, with case studies from Bosch, BP, M&S, Bodyshop, Toyota, Tesco, McDonalds, Benetton and Royal Mint.
- Looks at how product and technical standards have evolved to help shape the way in which we manage entire businesses and their interactions with customers, suppliers and the consumer
- Introduces examples of standards working in practice, resulting in safer ways of working, better health and safety, better quality, better regulatory compliance, better environmental performance
Includes insightful seminar topics and sample exam questions.
- Online resources: Full lecture slides for seminars as well as links to videos and revision materials for students