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Innovation and Best Practice
for Business Success

Established 1967

Organizational Change Explained

Organizational Change Explained

Case Studies on Transformational Change in Organizations

Sarah Coleman, Bob Thomas


Deliver sustainable change in organizations regardless of company size and industry sector by drawing on these best practice examples.

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About the book

The best way to learn how to navigate change successfully is to look at practical examples of change management programmes. Organizational Change Explained shares stories and insights from experienced change practitioners so professionals can reflect on their own work, respond critically to what others have done, and take away new tools and techniques to apply to their own change management practice. The book includes a range of cases from different sectors and countries including GlaxoSmithKline and the NHS to offer insights no matter the scale of the change management programme.

Organized around central themes such as shaping and design, change leadership, and communication and engagement, Organizational Change Explained presents each case alongside an introduction, conclusion, list of key learning points, questions for reflection and sources of further reading. The book is invaluable to anyone tasked with leading or managing change within their teams, projects, departments or divisions, whether at local level or across geographic locations, countries and cultures.

Table Of Contents

  • Section - ONE: The Reality of Organizational Change;
    • Chapter - 1: Organizational development in the NHS;
    • Chapter - 2: Sparking change;
    • Chapter - 3: Changing the way we change;
    • Chapter - 4: Shaping and designing change;
    • Chapter - 5: Brain, behaviour and being the same or different;
    • Chapter - 6: Working with resistance to change;
    • Chapter - 7: Creating the resilient organization;
    • Chapter - 8: Leading change;
    • Chapter - 9: Employee communication and engagement during change;
    • Chapter - 10: Project Carpe Diem;
    • Chapter - 11: Operational readiness for change;
    • Chapter - 12: Managing change in Asia and the West;
    • Chapter - 13: Developing change capacity and capability in organizations;
    • Chapter - 14: Risk and organizational change;
    • Chapter - 15: Embedding and sustaining change;
    • Chapter - 16: Change innovation;
  • Section - TWO: The Future of Organizational Change;
    • Chapter - 17: The future of change and management;
    • Chapter - 18: Leading the agile organization;
    • Chapter - 19: The shift from complicated to complex;
    • Chapter - 20: The future and manufacturing;
    • Chapter - 21: The future and local government;
    • Chapter - 22: The future of healthcare

Book Details

  • EAN: 9780749475475
  • Edition: 1
  • Published: 3rd February 2017
  • Paperback
  • Dimensions: 234x156
  • 272 pages

About the Author

Sarah Coleman is director of Business Evolution. Her clients include multinationals and established medium-sized enterprises across government and industry sectors including telecoms, professional and financial services, engineering and healthcare. Sarah is a Fellow of and Non-Executive Director for the Association for Project Management. She is Visiting Senior Fellow at Lincoln University and a Mentor at Judge Business School, Cambridge.

Bob Thomas is a highly experienced interim programme, portfolio, PMO delivery manager with a consulting and delivery background in airports, retail, government (central and local), insurance, logistics, health, financial services, transportation and consulting.

Sarah Coleman

Bob Thomas