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The Business Analysis Handbook

Techniques and Questions to Deliver Better Business Outcomes

Discover the skills required for effective business analysis with this practical guide including industry standard tools and templates of key documents.
EAN: 9780749497064
Edition: 1
Format: 234x155
280 pages

About the book

FINALIST: Business Book Awards 2020 - Specialist Book Category
FINALIST: PMI UK National Project Awards 2019 - Project Management Literature Category

The business analyst role can cover a wide range of responsibilities, including the elicitation and documenting of business requirements, upfront strategic work, design and implementation phases. Typical difficulties faced by analysts include stakeholders who disagree or don't know their requirements, handling estimates and project deadlines that conflict, and what to do if all the requirements are top priority. The Business Analysis Handbook offers practical solutions to these and other common problems which arise when uncovering requirements or conducting business analysis.

Getting requirements right is difficult; this book offers guidance on delivering the right project results, avoiding extra cost and work, and increasing the benefits to the organization. The Business Analysis Handbook provides an understanding of the analyst role and the soft skills required, and outlines industry standard tools and techniques with guidelines on their use to suit the most appropriate situations. Covering numerous techniques such as Business Process Model and Notation (BPMN), use cases and user stories, this essential guide also includes standard templates to save time and ensure nothing important is missed.

About the authors

Helen Winter has over 20 years' Business Analysis experience, having worked as a consultant on large-scale transformation programmes within the financial services, regulation, insurance and utilities sectors. She has the BCS International Diploma in Business Analysis and is a BCS certified Chartered IT Professional. She is an active volunteer for IIBA (International Institute of Business Analysis) and the founder of Business Bullet, an online magazine promoting business analysis and providing guidance for professionals.

This is a reference book for Business Analysts. In particular, if you are contemplating joining or are new to the profession, then you will benefit from the practical guidance. Many books on this subject limit themselves to technical skills like process modelling, data modelling, document production and so on. This book recognises and emphasises that an effective Business Analyst needs a mixture of both technical and sociological skills.

Suzanne Robertson, Principal, The Atlantic Systems Guild Ltd